(no subject)

[the-paco.livejournal.com]

Hi. I'm a tier 3 agent now for DSL. ( HI, TIER 3 AGENT! )

Under no circumstances should you EVER. EVER. Argue with a tier three agent about proceedure.

Ever.

Whose butt is that in the tier 3 chair? Wait, whose? Oh yeah! That's MY butt grove right there! And you're still a tech! Level one! Level "I take the high queues, the first level customers, and all the crap." The first filter in a triple layer filter that seperates the idiot customers from the customers with real problems with OUR SERVICE. That means, this being a meritocracy, that I by default know more than you, and you know enough to swallow your pride and call in when you're lost. Because I will wipe your tiny nose, bolster your spirits, help you through the rough time, and load you back in the cannon to be fired back into the fray.

So when I tell you, mr level dick agent, that you need access hours for EVERY SINGLE dispatch you set up, the only response that should come out of your mouth is "Yes Sir." NOT 5-7 minutes of quibbling and exclamations of "That's different from before." Because I could give two craps about you and your OPINIONS, or your claims of ignorance, or your admissions of retardation. Do as I say, shut up, and get back on the dang phone.

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Man... that guy was tailor-made for pissing me off.

I hope this first call doesn't set the tone for the day

[harry-whodunnit.livejournal.com]

Her: "I can't FTP into the homepages server, it keeps timing out while waiting for a welcome message."

Me: "Sounds like you'll need to switch your FTP client to passive mode -"

Her: "No."

Me: "What?"

Her: "I shouldn't have to do anything and I'm not prepared to change my settings."

Me: "Then you'll continue to have this problem."

Her: "Oh really. If my boss, the one who pays all your fees, called and asked the same question, what would you say to her?"

Me: "GET A NEW WEBMASTER."