(no subject)

[the-paco.livejournal.com]

I love how in my job I'm not given any information outside of the little sliver of 'my job', which is %90 just getting little old ladies back on the internet because they reacted to Windows XPs 'limited or no connectivity' error and inadvertently shut off a connection to a device that doesn't supply DHCP IP's. But if I run into any errors, especially INTERNAL ERROR NUMBERS. I have no guide. Nobody I call has any guide. Our provisioning department has no guide. We're just supposed to tell the customer some line of BS.

"The DELETE key, lady. The one on your keyboard. No. What you type on! No! How do you DELETE what you've just typed when you make a mistake?!"

Of course, since the customers seem to be incredibly blind, I suppose there is no real motivation to give us that kind of information.

"No. I know the last tech told you to call Dell about error 678 from the XP dialer. Delete it, remake it. Wow, it works? Fancy that."

Also since my fellow techs seem to occasionally trade places with the customer in terms if boneheadedness, I suppose it's logical that they want to give us as little rope to hang ourselves with as possible. Still, it's annoying.

I hope I get promoted soon, so I can actually branch out and learn some of this crap.

Bzzzt Wrong!

[geekgrrl-ca.livejournal.com]

Some times I wish I could have a buzzer to play on the phone, you know like on game shows when some one gets a wrong answer. Maybe they'll shut up and stop interupting me when I'm trying to give them instructions on how to resolve their petty little issue.

Daily *headdesk*

[darkblade1.livejournal.com]

You know, my job would probably be easier if I had some great tools to work with.

The thing that stresses me out on a daily basis is this demonic Remedy Ticket tracking system. I swear, it crashes on me at least 2-3 times a day.

The solution to fix it is to close it and reopen it back up.

Here's an idea...how about we get rid of remedy and not to use it? I remember the good old days where we would use it, give the # to the customer and not have to worry about crashes.

Now they've screwed it up royally where it can write to the account software, check signals on the modem, and give us Work order history, and them some.

My hands aren't broken. I could do all of these tasks better without remedy...

and quicker too!

Whoever made remedy...or updated with all the "new and improved stuff" needs to go screw themselves.

That is all.

"Can you hear me now?"

[darkblade1.livejournal.com]

More fun for today. Sorry for posting twice in one day.

This was my last call:

"I can't connect to the Internet."

Blah Blah Blah... Come to find out she has the USB and ethernet plugged into the modem. So, I tell her to take out the USB and leave the ethernet in while she also power cycles the modem.

"Can I put you on speaker phone?"

"Sure, no problem."

So she switches to speakerphone.

"Can you hear me now?"

*click*

My phone goes into wrap-up. No more caller..


Yup, I can hear you now. Silence, just the way I like it. :) Muahaha.