(no subject)

[jahbulon.livejournal.com]

I changed my password and it was confirmed. Is there a time lag before I can use my new password as I cannot send any email using the new password or get into the broardband tool box.I can do both if I use my new password.
I have already changed the password in the modem with no problems.
Thank you
Customer


I'm sorry. *hic* ...*hic* sorry, vbut I'm far too drunk to answerr this kind of stuopid question,. *hic* fuck off

(no subject)

[usekh.livejournal.com]

I work graveyard shift, so I am the only one around (although we have an on-call engineer for infrastructure collapses) My main job is to answer emails, and be there for calls to come in if they do.

Anyway any emails I cannot action myself, due to lack of access, or I need clarification or the customer writes like a monkey on crack, or requests a callback I send through to my TSA to hand out to guys to do during the day.

I felt bad because there ate 15 odd in there. Then I reliased about half of them are variations of "I cannot get my email"

So they emailed us from the address in question.

Nice one, now obviously I put them through so they can be called back. But just how the fuck do the customers expect us to answer them. Carrier pidgeon?

What does that mean?

[klytus.livejournal.com]

Just when I think they can't get any dumber...

Klytus: Thank you for calling the [company name] Service Desk.
User: Yes, I'm having trouble saving a contract.
K: Ok, what kind of problem are you having?
U: Well, when I try to save it, I get an error: "Enter a start date that is previous to the end date". What does that mean?
K: ::blinks:: Um... could you check the Start Date and End Date on the contract for me, please?
U: Well, it says Start Date 8/1/2005 and the End Date is 1/31/2005.
K: Well, that would be your problem, then.
U: I'm sorry?
K: ::lets it sink in::
U: Oh!
K: Have a nice day... *click* ::deep, long suffering sigh::

Day from Hell, layer 6 and descending (rant)

[toxico.livejournal.com]

First call of the day: I have to fix some one else's mess, because he sent the customer instructions on running a SQL script. No script, just the instructions. So he calls back requesting the script.

We're not supposed to give out the script or any instructions regarding it, on possible penalty of job loss - basically because it allows you to reset a password and effectively 'hack' someone's SQL database (categorized so according to Development even though one could easily cobble together the very same command via a few Google searches) if you're so inclined. So I have to play the politics game, go through several managers, and try to cover my coworker's ass at the same time. I can only do so much waffling on someone else's behalf until I'm asked to provide the case documentation.

He was "spoken with" about 20 minutes later. He's only still here because he didn't actually send the script, I'm willing to wager.


Second call of the day: An hour and a half to tell some retard how to set an exception for a file in her Windows Firewall.

An hour. And. A. HALF....full of:

"What'd you call that? Console...Control something?"
"...Panel."
"Console Panel?"
"No... Control Panel."
"OH! Uh, I haven't installed that."
"You don't have to. It's part of Windows."
"Really? Wow, so they can, like, control my computer from Microsoft?"
"If they can, this doesn't do it. Let's go to that Firewall."
"I didn't install that either."

To say this woman had an IQ ranging somewhere between "plankton" and "toaster" would be far too high a pedestal.


Third call of the day: Have this guy send me log files. Shows .zip file being blocked. He INSISTS that I am incorrect. I e-mail him the errors in the log; he insists that I fabricated the messages. I direct him to the messages in his log; he proceeds to yell at me stating nothing has changed in his environment, and what kind of tech support is this, and I am a "piss-poor excuse for a representative" because I can't tell him how to configure his firewall that has nothing to do with us, etc etc. I now need a beer or 6.


Fourth call: Relatively painless....

Fifth call: This guy's name is Harry Suckow. I can't stop giggling.

.....he's making me create SIX FUCKING CASES. I've ceased any merrymaking.

A diversion from our usual curmudgeoning...

[ravenshrinkery.livejournal.com]

Here's a situation that is somewhat based on a recent real-life scenario I dealt with. We've all had it. This post is as much bitching about the situation as it is the game, so enjoy it.

You've got a family member/coworker/beer buddy that's got a computer problem. You, in the kindness of your heart (ok, maybe it was the helium hand, maybe it was the beer), volunteer to go onsite to fix their computer. You've got no idea what's wrong with it before you head in because, well, it's a clueless luser you're helping, and they have no idea. It just doesn't work right, and your job is that of superhero.

To make matters worse, the only things you get are:
One screwdriver
One Swiss Army Knife
One USB flash drive
Two floppy disks, one of which has drivers for that flash drive, the other is blank

It's safe to assume your buddy has Winblows in some variant that will allow you to load that drive (therefore it must be 98, ME, 2K, or XP).

Pick FIVE (5) programs available as freeware or trialware (that are fully functional) that you would absolutely want to have on that flash drive in this situation. Also any other system files/config files/etc. that you'd want. If there's a commercial product you like better, list it along with a freeware/trialware/open source app that does much of the same.

I went in with nothing (not even the items above) and do not relish the experience. My particular computer did not have working Internet, was running ME, and had more spyware crap than you could shake a stick at. I futzed in the Registry and took out as much as I could get and used the Dell system CD's as best I could to make it work, but those are damn near useless. Ended up reloading a system that had I the appropriate anti-spyware tools and a few useful system files could have survived its fate and got me out of there a lot faster, but well, dammit. Spent six hours on the thing that I could have used elsewhere in my life.

Please help me not repeat this. Lusers aren't worth it, but the people worshipping me is useful, especially when they actually can do useful services or give me cash for the trouble.