(no subject)

[jahbulon.livejournal.com]

Email sent to one of our customers. Anyone seen this before? It could be completely legitimate but it could also be an elaborate phish..

Cut for length ( Read more... )

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[normal1.livejournal.com]

It will forever boggle my mind why idiotmers believe that they dont have to do anything to get their connection working when they call tech support. Two consecutive calls like this:

Me: "Okay, we'll need to have you unplug the power cord for ten seconds and plug it back in"
Cust: "I already did that..."
Me: "I'm going to need you to do it again" muted: hence the reason I asked, bitch.

Now, for another dumbfuck:
Me: "Unfortunately your cable modem has packet loss so this will require a technician to come out and fix"
Cust: "You meaan you can't fix it from there!?"
Me: "You are correct" muted: Wow, you're a bright one aren't you!

And now this idiot on the phone. I seriouly don't hate the job, I just hate the stupid people that call, which just happens to be 99.9% of my job to assist them. Then there are the ones that run businesses on a residential connection - oh lets not even starts.

*sigh*

(no subject)

[the-paco.livejournal.com]

When does "Internet Service Provider" get translated into "Responsible for every single thing on the internet"? Anyone know?

Why do my customers react with such vehement denial when I try to explain to them that some email provider in Russia has absolutely nothing to do with us, and I don't know what kind of server address/login types it needs? It doesn't have ANYTHING in common with our company, not even the same color scheme. WHY do they insist that I must help them, and call me useless when I don't?

I'm sorry, sir/ma'am, we sell only internet connections. None of our packages include a clue. You must provide that on your own, difficult as it must be.

This is not a 1-900 number

[nyquilusa.livejournal.com]

An older man called up just now because he had a random problem with his connection (modem already in use). Restarting fixed it right off the bat. The next five minutes were spent with him blatantly trying to flirt and resisting ending the call.

I understand techs are sexy, but most customers aren't. He decided to tell me he thought flirting on the phone was harmless, as you can share fantasies, it isn't vulgar, and what you talk about on the phone stays on the phone. I should have told him we record calls, even though we don't. "You know flirting over the phone is different than flirting in person?" No, no it isn't. I repeatedly tried to close the call by saying, "well it looks like your problem is fixed" and answering flirtation with silence or asking if he had any other issues with his connection, but he'd interject by reading aloud a spam email, or pondering ad aware versus spybot, slip in some more flirting, and talk about anti virus programs. Gah.