Computer Tech Support Jobs at CompuCom - Dallas

[kynblackstone.livejournal.com]

I know that the Dallas Tech Support Job market is not great and you may know someone that needs a job.

The company I work for, CompuCom, is needing as many Computer Support Techs as it can get its hands on right now. Got a friend that is out of a job? Looking for a better place to work? Send me the resume and I'll get it to the right people. I can't go into a lot of detail, but this company is getting a lot of new business and the pay is not bad.

Starting Pay is around $15 an hour. You can get more if you have certifications. A+ Certified is required within the first 90 days if hired and the company will pay for you to get certified.

Resumes need to be in MS Word Format or PDF. Email them to me and I'll get the ball rolling for you.

Kyn Blackstone

kenneth.boustead@comcast.net - Home
kenboustead@yahoo.com - everywhere in-between.

Pass this along to anyone that might have an interest.

Here comes the rant on the IVR...

[darkblade1.livejournal.com]

Dear Customer,

Why must you insist on getting through the voice prompts to get to me when we have something known as the IVR notifying you of an outage in your area? You insist on plowing through the menu asking you to press 3 for technical support to speak to me, a representative who knows that the DHCP server has decided to go down in that area, and has no Estimated Time Of Repair for fixing the issue. It just happened! We know that your internet is down. That's why we posted the IVR. Letting you know that it is down, and it is a known issue. Yet you persist, insisting that you need your internet right away because your losing $10,000 in your business. Oh, I'm sorry, I didn't know that I had to feel pity for you because your running a business on your residential line. Shall I transfer you to the Business department?

Is it just a matter of stupidity, or is it you feel the need to yell at us because something went down that we as representatives have no control over? One of these days, I'll transfer you back into the queue so you can listen to the f*in message. Lucky for you, i'm still polite and will listen to your incoherent babbling, whining, and moaning.

Have a nice day.

Sincerely,

XXX Internet Support Rep.


*headdesk*

(no subject)

[codedigital.livejournal.com]

I hate conference calls that should be a shit ton easier than this...don't you anivair?

I hate this industry.

an hour and a half that I'll never get back

[anivair.livejournal.com]

( cut for your friends list pleasure . . . Here's what that last post was about )

Just got one of these

[geekgrrl-ca.livejournal.com]

My friend gave me an Olivetti LSX 3030. I'm not sure if it even runs, but it's an interesting piece of tech.

Here's what one looks like (I haven't taken pics of mine yet)



Even has a 1-800 # on the side of it for tech support, doubt that one still works.

It runs X OS (based on system v rel 4)

So stupid it hurts

[klytus.livejournal.com]

I'm helping break in one of the noobs today by having him sit at my desk and field the calls while I listen in to give silent guidance and such. Things were going reasonably well until this one lady who was a few sandwiches short of a picnic calls in. It sounds harmless enough; she has a new laptop and wants help “restoring her backup” (remember this phrasing.. its important later in the story). Not a problem – doing this is part of the new-laptop-setup process anyway. The question is asked if she had a backup from before. Turns out she had not run a back-up on her old laptop before – but she knew which files she needed and she still had the old laptop. OK, we can work with this. Noob asks Lady to plug her backpack (the brand-name of the external back-up harddrives we use) into the laptop. She reports she has done so, only it is not appearing in her My Computer as an available drive. Hmm…. We ask her to make sure it is plugged into the wall. So she unplugs it from the power strip and directly into the wall. Not exactly what we meant, but at least we know this thing has power - and gives us a glimpse of her towering intelligence. Now Noob asks her to make sure it is properly connected to the USB port. Lady has no clue what we mean. After some haggling over terms, she says the only cord she has going into it is the yellow one. No, it doesn’t look like a big phone cable.. its just the only cord that can go into the battery.

“Um,” sez the Noob, “I said back-pack., not battery.”
Lady: What’s a backpack?
Noob: It looks like a brick that plugs into your computer
Lady: Oh, I don’t have one of those.
Noob: You don’t?
Lady: No.
Noob: How do you make backups?
Lady: I’ve never made a backup.

Why, on Earth, is this Lady calling us to restore a backup, when she has not only never made a back-up, but also lacks the requisite hardware necessary for us to even pretend we are restoring a backup? If she has no backup, how are we supposed to restore one?!?

So we told her she’d have to go get some blank CDs so we can copy the files she wants from her old laptop to the new one. I’ll let the poor technicians who got her later calls tell their tales of her in their own words…

Lil' Help?

[punkygoat.livejournal.com]

I know this is the second time recently I've asked for help, but I've recently been made a Tier 2 tech and am trying to fix a lot of issues we're having at my company. Wondering if anyone here works for or has worked for Microsoft, or just knows a lot about the DRM. If so, it'd help greatly if we could talk. AIM at Mackerous or email at Mackerous@gmail.com

Much appreciated.