What, I'm not good enough?

[darkblade1.livejournal.com]

Look don't fuck with me today. I'm going to hold my ground...and I will not escalate you for the problem that I can, or cannot fix here.

Notes are in italics:


Cust called. no HSI svc since noon. no cbl light on modem. reset and reprov modem. slow flash on cable lght then lght out. mr notes splitter on line. offered option to bypass. mr refused and requested level 2 rep. noted that level 2 would not take case. Mr persisted issue and I noted that level 2 would not take case and declined his request. offered to sched tc for mr. mr accepted sched tc for 2/23. 3-5. put on standby. mr notes he'll take legal action. cust took down ailas and ext. sent email for sup callback.



Look, it's a simple basic internet connection loss. There are no outages. To my surprise you were the only one offline on the entire fucking street! What makes you think, that someone higher than I will fix your problem? No, your staying with me. The other techs don't need to hear your entire load of bullshit.

(no subject)

[the-paco.livejournal.com]

If I spend 30 minutes on the phone with you to get your internet connection hooked up, could you PLEASE not give up on me because you're 'tired' or 'frustrated'? What the hell, bitch! I just got you right on the edge of hooking up and being online, we had 3 more things to do, and your fat ass decides to give out because you're missing sunday night TV and your pork rinds! God dammit! Why the hell did you even pick up the phone? It's Sunday, of COURSE we're going to be slammed on Sunday! Nobody wants to WORK on sunday! But everyone and their damn retarded monkey wants to call up to get duh intuhweb werkun! You get me on your phone, you sway me with your tale of woe, I help you out of the kindness of my desire for a paycheck, and you just decide that following directions that could be explained by and to Rain Man with a fucking white board and magic marker in 15 minutes is TOO HARD. Fuck you. Fuck you and your DSL, you fucking quitter! Hope your sweat soaks into the power strip and shocks 80 pounds off your lazy ass!

Dammit. That. Close. *sigh*
*click* Next loser.

note: on the other hand, I did get to tell some guy after 20 minutes of doing everything under the sun that his exchange server settings were wrong, despite what microsoft told him (you're not supposed to be running any kind of server on a residential line anyway, ya damn cheap masochist, hope the bandwidth nazis come slap a yellow star 'fridge magnet on the thing and wheel it off), and that while I may and/or may not be able to help him fix it, it was not remotely within my boundries and I would unfortunately be unable to fight him tooth and nail to make the changes when he obviously thinks the settings have been handed down on a stone tablet.

So, average.