(no subject)

[harry-whodunnit.livejournal.com]

Just got through helping a woman who was dialing up and getting a hollow connection. Sounds like classic TCP/IP stack corruption under Win98. Spent the whole half hour listening to her whine about how things were so much better with her last ISP and the only reason she changed was because we're cheaper.

We get to the very last step in ripping and reinstalling TCP/IP and she decides that's it, she's had enough. She's going to go away and cancel her services with us, go back to the original ISP, because they're obviously so much better and this never happened there and their smiles are whiter. Fine, go, goodbye and fuck you very much.

The kicker? The last ISP is one of our wholesale customers, all they do is resell our services. She was on our network the whole time.

(no subject)

[celyste.livejournal.com]

A gentleman called in to the centre yesterday whose first language very obviously wasn't English.

"Thank you for calling, I'm me! How may I help you?"
"I can't get online, can you help me?"
"Yes, I can probably help you with that..."
"...Ok! Thank you!" *click*

It just amused me to no end. This isn't the first time that any of us have received calls like this. It's nice to know that tech support is still a magical place though, we did manage to get him back online... though I'm not sure if he knows that yet *L*.

Got to love Exchange Admins - email sent out today

[kynblackstone.livejournal.com]

( Read the email and the date of the outage. Note the email was sent Today! )

Comparing apples to morons

[naggy.livejournal.com]

If one more idiotic user tries to compare our custom application to tax software as an illustration about software that is easy to use, I swear I'll give them that tax software on their PC and tell them to try doing their job with it.

(no subject)

[fuego.livejournal.com]

I also posted this on TechComedy the other day

This goes way back to before I was a tech. A few years ago when I still lived with my parents in PA, my sister's then-boyfriend stopped by the house with his brother. The BF was non too bright, but compared to the short conversation that I had with his brother, he could very well have been a Rhodes Scholar. I was on the computer, surfing the net...


"So that's a computer eh? And ya got that innerweb thingy? So you can write to people without paper? What about people down in Merlin?"
(Maryland, for those of you who don't speak the language.)

I think my response was somethign like "Yea, we can email Maryland, but if you don't have the long distance plan, you have to pay extra postage."