This may be crossing boundaries of privacy but

[lepermime.livejournal.com]

Just had an installed call and say he was unable to troubleshoot further because the NID at the property along with everything else in the basement at was covered is a sticky, stinky unknown substance. He was able to just press the alligator clips to his buttset to the wall and have them stay there. ugh gross. Had to send him away. I'll dig through cow shit to get to a phone pedistal cause at least I know what that is but this shit, no way. And in a resteraunt. UGH

(no subject)

[dpaul007.livejournal.com]

Constant poster/reader grayhawkfh is having a doozy of a call right behind me.

(L)user thinks he has spyware. First person to take the call says, "Don't do anything. We'll be with you as soon as we can." grayhawkfh gets the case and calls (l)user. In the 15-ish minutes that have passed, the starfish decided to delete everything he didn't recognize.

Now he's getting NTLDR not found.

I would LOVE to see this guy explain to his Unit Manager why he's sidelined for two days while a new laptop is sent to him.

(no subject)

[kitschicat.livejournal.com]

Y'know, sometimes, it pays to complain. LOL

There is a user here, and every time she calls about a problem, it's the end of the world, and any solution I offer is unacceptable because she has it set in her mind how she wants to do things, and to alter that course is just devistating in her mind. In the past two weeks she has gotten verbally abusive on the phone with me after I've offered solutions, going on tirades about things over which I have no control. Basically, she is ranting about the political aspect of technical things within the company and how she feels they need to change, when she knows damn well I have no decision making powers, I can only offer her factual solutions to the issues at hand.

I spoke with my manager about it today and told her if it happens again, I was tempted to complain to HR that this user was basically harrasing me. My manager said, "Let me talk to her first." She then explained to the user that the Help Desk is not her personal venting service, and if the user feels the need to vent, she should approach my manager and not the Help Desk about it.

The user was apologetic, and seemed to realize she has a problem with this, as my manager isn't the first to approach her regarding this issue.

A few minutes ago, she arrived at my desk and placed a old-fashioned size glass etched with the Bacardi bat logo and said "Just a little something for you to have for filling after work so you can relax. I know your job must get pretty stressful."

That was pretty cool. :)

When lusers infect geek communities

[bdinger.livejournal.com]

Okay, seriously.

I've had computergeeks on my friends list for a while now. And occasionally, there is one or two moron lusers who post in there asking for help. No biggie, right?

RONG

Now there is every sort of stupid-ass question that could be remedied by a quick visit to Google. Which, you know, a COMPUTER GEEK should know how to use, right?

Let's take examples from the last 10 entries in the community:
1.) "I can't figure out how to get my browser to pop up as a maximized window"
Perhaps clicking the maximize button will help, no?

2.) "Does anyone know if it's possible to use a US bought laptop in the UK, by just swapping out the US power supply/connector, for one that matches the UK model equivalent?"
Borderline on this one, but unforgivable because searching for "US to UK laptop power adapter" yields instant info via Google

3.) "I'm not sure what it means by IDE when it comes to hard drives" ... "I was looking at these neat bargains on Ebay....."
It means return it to Best Buy

4.) "This about:blank thing ALWAYS comes up. I cant do anything unless this damn thing pops up every 2 seconds."
Idiot

5.) "my computer saves everything bmp and when i click down to save it as something else it wont"
Clearly you need to send some Nigerians some money. Please get to it, computer geek.

I really hate lusers, and I hate it worse when they infect geek communities.

(no subject)

[mightyj.livejournal.com]

Note to Lead Developer:

Do not piss off the System Administrator.

I'll clamp your access down so hard it'll make your head spin!

(no subject)

[azraelsdaisy.livejournal.com]

Actual log note in one of our tickets today:

Let?s hold hands on the porch swing
Under the moon
While the wind through the willows
Plays us a tunePer Partner ok to Close TT.
We can lie on a blanket, Out back in the yard
And wish for our future
On a far away star
And you?ll feel the passion, As time after time
I press your sweet lips to mine
We can dance to the radio, Right up till dawn
Till you drift off
To dream in my arms

xxxxxxxxx(name withheld) @ 02/09/2005 00:40:42 GMT; CFI Display - Yes
------------------------------------------------------------------------

(no subject)

[tmercenary.livejournal.com]

Luser emails tech support:

I tried to open the online expense tool, and it said something like, "Call sis-admin."

So naturally, I reply:

Sis-admin is on vacation this week. This is Bro-admin. If I can't resolve your issue, I can send it up to Mom-admin or Pop-admin. Try turning off the "discuss" option in IE by clicking the yellow paper icon near the end of the row of buttons.


Now if only the team responsible for creating the user images would remove that useless button from IE, we'd eventually never see the dozen or so calls a week that occur because somebody accidently hit the button and didn't realize it.

For the love of God, Montressor!

[elobscuro.livejournal.com]

Why, why, why, please? why do users think that tech support is the repository of all knowlege and wisdom? Including, apparently, a complete and universal phone book....
Yes, that's right, I finally got the Call From Someone Who Thinks I'm Directory Assistance. Wanted the number to MSN to change her password. Well, I work on computers, I should know that, right? Oh course, I'd like to log it under her system, so that furture techs could have some warning of her shenanigans (and, hopefully, she's home support, so I can transfer her without doing "just this one teeny quesiton for thirty farking minutes). Oh, she has a TCWMNBN, but she's not at it, she jsut wants to know the number to MSN. Try directing her to google. as if to a child, she explains that she needs her password, and so can't get to google because she can't online without her password.

Also, MSN's website has NO support number on it. you have to try online support first, and damned if I'm signing into MSN and getting my ass fired to play yellow pages for this entitled twit. Finally made the poor woman in customer care cry trying to get her to someone with that #, and we found an extension to pawn her off on. Frelling idjits.