(no subject)

[ex-deliveryboy.livejournal.com]

Our call center provides an email address for the communications product that we sell.


For the past couple of years, someone keeps calling in trying to sign up for service using a fraudelant credit card. He always uses a different name, but his voice is known by just about everyone here, and he always uses a Loma Linda street address in San Antonio. He also almost always tells us he heard about us from a radio or television commercial, which is amazing considering we don't advertise.


He called in again tonight. One of our long time employees knew him right away, gathered information in order to report the card as stolen. He told her to "make up and email address". She put him on hold to "create" the account.

I sent her a message with a response for this person.


"I'm sorry it looks like that email address is unavailable, how about *credit_card_fraud_please_notify_the_FBI@stoptryingtosignup.com*?"

*click*

bosses..

[zig-mover.livejournal.com]

So I get a call from a customer who says he's being spammed by one of our customers, and he's called a few times before and all anyone's done is tell him we'll take a look at it.

So I ask him how he knows it's one of our customers, and he mumbled something about looking it up somewhere.

I ask him to send me a copy of some of the headers from these emails. He did, I looked them over, and sure enough they were all coming from a customer's IP addres. So I download the entire database of customer IP info, and search through Excel to find the IP address that's spamming him..

and it's OURS. Our office is spamming him. I pull up Spamhaus, and sure enough, we're listed in there as an open proxy. No wonder, with everyone in the office downloading stupid shit, and using Outlook Express and Internet Explorer and never patching anything. So I tell my boss.. and he says someone probably forged the headers to make us look bad. RIGHT.

So our office is spamming our own customers, and my boss doesn't care or believe me. Good times. I got one of the night-shift guys to promise me to scan every computer tonight, but we'll see if that happens.

So aggravating.

techsupport: After dark...

[wesmills.livejournal.com]

So, I'm dying to know, and I haven't seen any other posts on it:

How many of you work the overnight or graveyard shifts? About three months ago, I moved from 2nd shift (9a-8p Sunday through Wednesday) to 3rd shift (8p-7a Saturday through Tuesday) and it's been great. My employer pays a shift differential, so "mo money," and the people are downright cool. Anyone else working when everyone else is sleeping?