bosses..

[zig-mover.livejournal.com]

So I get a call from a customer who says he's being spammed by one of our customers, and he's called a few times before and all anyone's done is tell him we'll take a look at it.

So I ask him how he knows it's one of our customers, and he mumbled something about looking it up somewhere.

I ask him to send me a copy of some of the headers from these emails. He did, I looked them over, and sure enough they were all coming from a customer's IP addres. So I download the entire database of customer IP info, and search through Excel to find the IP address that's spamming him..

and it's OURS. Our office is spamming him. I pull up Spamhaus, and sure enough, we're listed in there as an open proxy. No wonder, with everyone in the office downloading stupid shit, and using Outlook Express and Internet Explorer and never patching anything. So I tell my boss.. and he says someone probably forged the headers to make us look bad. RIGHT.

So our office is spamming our own customers, and my boss doesn't care or believe me. Good times. I got one of the night-shift guys to promise me to scan every computer tonight, but we'll see if that happens.

So aggravating.