(no subject)

[tmercenary.livejournal.com]

Seriously,

how do sales people use tactics like that get sent to my department?

Guy called our normal customer service line, got transfered to corporate security, and then to me. The whole time I am talking with him, he's being rude, interupting, and threatening me and my company, saying that we if we don't take his security measures, our company will go bankrupt & out of businessovernight.

1, we are a forbes fortune 500 company. If we file bankruptcy, it will be a long, drawn out process.
2, threats will get you nowhere with me. Your not a customer of the bank, or an employee. You are Jack SH**, and unless you show some respect to the person you are speaking with, you will be treated as such bucko.
3, The online banking email scam you are trying to scare me with is well known. We've known about it for a awhile now. Just because you finally got the SPAM message in regards to it, doesn't mean it is some big new thing that is about to hit. It has been hitting, and all major banks being mentioned are taking steps to investigate and stop it. You don't work for a bank, and since you admitted not using our bank, what inside knowledge would you and your home PC possibly have found out that we, the entire banking industry, haven't already uncovered?
4, If you had even listened to what I tried to tell you, you would have discovered the link on our company website as to where to send these bogus emails, and any information or questions. This is the only way for outside people to contact the people working the issue. If you email them something relevant, they will get back to you on it.
Jackass.

the work place halls echoes with the sounds...of salesmen.

[glennarbor.livejournal.com]

So all our local and regional sales staff are in house this week for meetings and fine company paid lunch buffets, living the high life as usual. Several of them call my boss (who's super cool) into a meeting and beret him for the wait time complaints they have been hearing from customers. He's prepared for this and has brought a stack of reports that basically show that we are ALL on the phone ALL the time. If somebody's waiting it's because truly nobody is available. Maybe it's because they laid off 6 level 1 reps 2 years ago and haven't replaced them. Or maybe it's because said salespeople promise features and functionality that don't exist, and once the install is done the customers end up calling support looking for this mystery feature.
As several of us suggested he openly invited the sales people to come spend a day or afternoon taking support calls to see what's it's really like, or even just to sit in and listen to us. Of course they all cringed in horror at that though and politely declined. Funny thing is later we got to counting, our company has more sales reps than support reps, that just seems flat out wrong.

(no subject)

[mystii.livejournal.com]

Has anyone else noticed the ridiculous amount of people who end up with their network card disabled after installing XP SP2? Not to mention how XP lets them know that their (non existant) LAN has limited or no connectivity? *glares at microsoft*