Tech Support Funny...

[fyre.livejournal.com]

I was looking at the various msc files on the manager's win2k machine here at work... I found this:

( The Win2k User Manager snap-in... )

(x-posted: fyre, techsupport ts_sucks)

Ugh!

[justsomegurl.livejournal.com]

Can anything else go wrong today??? I get in at 6 am before any of the supervisors and of course 75% of the calls I took this am require some feedback from a supervisor. Plus, a link in our webpage is broken. ick!

Exchange Messages

[jacobine.livejournal.com]

Email from user:

Hi there,

Is it possible to set the exchange server to not send reminders of "your mailbox is over its size limit" every 15 min? I'm traveling overseas and just this weekend I have received over 100 "reminders". All this emails and making my email retrieval very slow and they also contribute to increase the amount of my mailbox.


Note, our limit on email box size is 500MB.

I want to respond something like: The main purpose of the message is to annoy you until you fix it.

I'll probably allude to that, and then tell him to clear out his deleted items and sent items, and it should stop. And tell him to go into the webmail to do it, rather than trying to use Outlook-the-Behemoth.

Yes, the message is annoying. But if we don't have it send constantly, then it means people will claim they never got it and whine even more.

Why won't they just not touch ANYTHING?

[psyco-path.livejournal.com]

I do onsite support for an entire CS call center, and a warehouse.

In the warehouse someone unplugged the scanner, keyboard, scale, and mouse. Then plugged them all into the wrong ports.

The voicemail that I get is; "Nothing works on this packstation! I try to scan things and it just beeps at me." The note that she left at the station reads "Fix me Please!!!" underline underline frowny face.

Don't touch anything you idiots. You are a slack jawed yokel that can't even bother to do your job without whining at me.

Idiots! (xposted to my journal)

[boredevilperson.livejournal.com]

One guy at one of our locations screwed up his PC with Malware/Spyware/Crapware/wasteoftimeware etc. Me and another tech have been going back and forth with him for a week or two because we just can't reload it right now. No time and the big company is reimaging or replacing all PCs in the coming weeks anyway. Why should we bend over backwards for you when you're the one that screwed up? (The director of my dept agreed)

The final nail in the coffin came when he said he ran out of space on his C drive thanks to this. "What else can I do?"

So I told him to delete temporary files. I specifically told him which folders to check.

Get a call back later "It says Windows is no longer installed . . . It can't find critical files" Someone deleted C:\Windows. *sigh*

So now he had nothing and I had nothing decent to send him. He needed something.

So I dusted off a Pentium 75 with 16MB of ram and shipped that down to him YAHAHAHAHA I told him to deal with that until the big company does their thing.

I come in this morning and he overnighted his tower up to me anyway. What a waste of money.

I didn't bother to call or write any explanation I just took the box to our FedEX machine and set it up to be shipped back to him ground. It'll be there in more than enough time for the big company to reimage it.

makes me laugh

[justsomegurl.livejournal.com]

PC Tech: hi I'm trying to help this customer connect. I am wondering if you could tell me where the settings are for her connection. I am on Internet Properties on the connection tab.
Me: (trying not to be too sarcastic) Click on "settings"
Pc Tech: oh yeah, thats right.
Me: Ok. does she have *such and such* for the username?
Pc Tech: yes.
Me: Ok. click on properties
PC Tech: Oh, there's the phone number. (reads area code and phone #)
Me: Remove the area code and uncheck use area code.
PC Tech: Oh, does that matter?
Me: Yes.
PC Tech: Ok I'm looking at the modem now. The speed is at 115,200. Aren't most modems 60k?
Me: 56K

The power is in MY FINGERS!!!

[reynardo.livejournal.com]

"Hey, you want something to do while you're on night shift? Like - disconnecting some customers?"

Ohh - yes, please!

(Cross posted from my own journal)