in soviet Russia, trouble tickets close YOU.

[zig-mover.livejournal.com]

Could someone please tell me why I am working on Independence Day, but Covad's outsourced 'techs' in INDIA get today AND Monday off?

I mean srsly.

Also, how come it seems their only job function is to say "i don't know, let me transfer you to Level 2," but when I ask them to just transfer me they won't?

And do I get paid double-time today?

Time to go close some trouble tickets.

(no subject)

[c0c0c0.livejournal.com]

I did not have to take this call, it was sent to me by a workmate.

04 031204 EL/1049P SUB WILL NOT TAKE HER ROUTER OFFLINE TO CHECK TOSHIBA CO
NNECTION, STATES SHE IS ALWAYS OFFLINE, STATES HER TOSHIBA MODEM
FROM BHN IS SMOKING , BUT WILL NOT UNPLUG IT, ADVISED HER OF FIRE
HAZARD,M SHE STATES SHE WILL WATCH FOR SMOKE FROM THE MODEM AND
UNPLUG IT WHEN IT STARTS SMOKING RT17 FOR COM.
02 070404 RR- 4:00PM SUB SAID THEY ARE STILL HAVING ISSUES WITH MODEM. SUB
IS UNABLE TO SURF BY DNS, ONLY BY IP. SUB STILL NEVER SWAPPED MOD
EM AFTER THEY SAID IT CAUGHT FIRE. SUB VERY RELUCTANT TO DO ANY T
ROUBLESHOOTING, SWEARS IT IS NOT RTR. AUTH SUB FOR MODEM SWAP AT
PMT CTR. IF STILL HAVING ISSUES WILL CALL BACK
01 070404 RR453A SUBS MDM WAS ON FIRE AT SOME POINT SUB WANTED ME TO HIT IT
SUB STATED HE WORKED FOR CISCO AND WAS VERY GRATEFULL I HIT IT A
ND ITS NOW WORKING

(no subject)

[fnordx.livejournal.com]

Yay there's a firework bonanza going on outside, and I'm talking to some jackass in India who I can't even understand and wants me to fix his Windows server and I'm a Unix tech.

Happy 4th of July.