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Jul. 4th, 2004 05:24 pm![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
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techrecoveryI did not have to take this call, it was sent to me by a workmate.
04 031204 EL/1049P SUB WILL NOT TAKE HER ROUTER OFFLINE TO CHECK TOSHIBA CO
NNECTION, STATES SHE IS ALWAYS OFFLINE, STATES HER TOSHIBA MODEM
FROM BHN IS SMOKING , BUT WILL NOT UNPLUG IT, ADVISED HER OF FIRE
HAZARD,M SHE STATES SHE WILL WATCH FOR SMOKE FROM THE MODEM AND
UNPLUG IT WHEN IT STARTS SMOKING RT17 FOR COM.
02 070404 RR- 4:00PM SUB SAID THEY ARE STILL HAVING ISSUES WITH MODEM. SUB
IS UNABLE TO SURF BY DNS, ONLY BY IP. SUB STILL NEVER SWAPPED MOD
EM AFTER THEY SAID IT CAUGHT FIRE. SUB VERY RELUCTANT TO DO ANY T
ROUBLESHOOTING, SWEARS IT IS NOT RTR. AUTH SUB FOR MODEM SWAP AT
PMT CTR. IF STILL HAVING ISSUES WILL CALL BACK
01 070404 RR453A SUBS MDM WAS ON FIRE AT SOME POINT SUB WANTED ME TO HIT IT
SUB STATED HE WORKED FOR CISCO AND WAS VERY GRATEFULL I HIT IT A
ND ITS NOW WORKING
04 031204 EL/1049P SUB WILL NOT TAKE HER ROUTER OFFLINE TO CHECK TOSHIBA CO
NNECTION, STATES SHE IS ALWAYS OFFLINE, STATES HER TOSHIBA MODEM
FROM BHN IS SMOKING , BUT WILL NOT UNPLUG IT, ADVISED HER OF FIRE
HAZARD,M SHE STATES SHE WILL WATCH FOR SMOKE FROM THE MODEM AND
UNPLUG IT WHEN IT STARTS SMOKING RT17 FOR COM.
02 070404 RR- 4:00PM SUB SAID THEY ARE STILL HAVING ISSUES WITH MODEM. SUB
IS UNABLE TO SURF BY DNS, ONLY BY IP. SUB STILL NEVER SWAPPED MOD
EM AFTER THEY SAID IT CAUGHT FIRE. SUB VERY RELUCTANT TO DO ANY T
ROUBLESHOOTING, SWEARS IT IS NOT RTR. AUTH SUB FOR MODEM SWAP AT
PMT CTR. IF STILL HAVING ISSUES WILL CALL BACK
01 070404 RR453A SUBS MDM WAS ON FIRE AT SOME POINT SUB WANTED ME TO HIT IT
SUB STATED HE WORKED FOR CISCO AND WAS VERY GRATEFULL I HIT IT A
ND ITS NOW WORKING
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Eeep... unreadable...
Date: 2004-07-04 02:34 pm (UTC)Sub will not take her router offline to check Toshiba connection.
States she is always offline.
States her Toshiba modem from BHN is smoking, but will not unplug it.
Advised her of fire hazard; she states she will watch for smoke from the modem and unplug it when it starts smoking.
---
Sub said they are still having issues with modem. Sub is unable to surf by DNS, only by IP.
Sub still never swapped modem after they said it caught fire.
Sub very reluctant to do any troubleshooting, swears it is not router.
Authorized sub for modem swap at payment center(?). If sub still has issues will call back.
---
Sub's modem was on fire at some point. Sub wanted me to hit it.
Sub stated he worked for Cisco and was very grateful.
I hit it and it's now working.
SUB STATED HE WORKED FOR CISCO
Date: 2004-07-04 02:36 pm (UTC)Re: SUB STATED HE WORKED FOR CISCO
Date: 2004-07-04 06:25 pm (UTC)Re: SUB STATED HE WORKED FOR CISCO
Date: 2004-07-04 08:56 pm (UTC)no subject
Date: 2004-07-04 04:12 pm (UTC)That looks exactly like our noting system..
no subject
Date: 2004-07-04 06:24 pm (UTC)no subject
Date: 2004-07-04 07:52 pm (UTC)no subject
Date: 2004-07-04 09:56 pm (UTC)no subject
Date: 2004-07-04 10:41 pm (UTC)no subject
Date: 2004-07-05 10:22 am (UTC)no subject
Date: 2004-07-05 10:45 am (UTC)no subject
Date: 2004-07-06 11:14 am (UTC)Our sups weren't really supposed to have the power to fix things like that; the only reason they could is that a couple of them had come from other areas and brought passwords with them.
no subject
Date: 2004-07-05 10:32 pm (UTC)no subject
Date: 2004-07-04 05:17 pm (UTC)no subject
Date: 2004-07-04 08:56 pm (UTC)no subject
Date: 2004-07-05 11:29 am (UTC)no subject
Date: 2004-07-06 01:55 pm (UTC)http://www.livejournal.com/community/customers_suck/804514.html