techrecovery | Jun. 7th, 2004

Jun. 7th, 2004

k8mnstr.livejournal.com

Dear Customer,

Just because you insist that I reboot the server, does not mean that I necessarily will reboot the server. No, cursing at me will not change this. Nor will screaming and yelling. Yes actually, I do need steps to duplicate before I can do something that will affect hundreds of customers that are on your server. BTW, if your custom script isn't working, that is SOOO not our problem. We do not support your site's content, just the server that it's hosted on. Should *I* deem that IIS or your server need to be restarted, I will take care of it. In the meantime, sit down like a good little sheep, shut the fuck up, and stop screaming in my ear. Kthxbye.

~* Annoyed Technician

Current Mood: annoyed

jahbulon.livejournal.com

After a week of emailing the call centre manager (on a semi-public list) asking him why pay levels suck so much in the company; after a week of him using empty rhetoric, transparent bluster and subtle intimidation as replies; after a final spate of emails in which this confused ape seemed to finally understand that the staff in this company are near breaking point -

I am going to be having a meeting to discuss the future plans for the call centre etc, with the head of our internal support team.

Woo. We've gone from public humiliation of the manager by a lowly rep to -

me having a meeting with a person completely irrelevant to the issue at hand.

I feel disappointed and misdirected.

I've been directed to write up a list of queries. I don't think this manager tool really has any idea what kind of person I am. I believe he thinks of me as a rabid, obnoxious fool, just trying to be annoying or trying to get attention..

Rabid and obnoxious, I'll give him that.. Trying to be annoying.. Well, chances are, yeah.. Trying to get attention? That's possible - but

I am nobody's fool.

I have a list of questions. I hope some of them cause him cancer. Also, it'd be nice if one or two were answered ...