(no subject)

[pisceandreamer.livejournal.com]

Dear Client 1:

Please don't put in a support call unless you have time to actually work the problem. You blew me off yesterday, then called back after I left insisting that the problem be fixed last night. Then you blew off the next support person that called you last night. You called again in a tizzy this morning, and frankly, no one wants to help you now.

Dear Client 2:

If we get your voice mail when we call, it's ok. The call stays open, and we'll keep calling until we get in touch with you. Calling me three times in 15 minutes and then putting another call into the call center while I was on the phone with a client who actually bothered to answer their phone is NOT going to make me like you. Shockingly, it is quite the opposite.

Dear tech of Client 3:

If you ever re-write one of my scripts again, I will come through the phone and smack you into the middle of next week. Crap like that is why you have problems.

(no subject)

[thenightreaper.livejournal.com]

I just received an e-mail with this:

How dissapointing,

Thanks anyway for bothering to reply.

Why is it that Tech Support workers get treated like second class citizens?

(no subject)

[boredevilperson.livejournal.com]

Why do all the e-mails that come in here for support assistance end exactly the same?

"please . . . . HELP!!!!!!"

Boy does that get old.

Not our jurisdiction..

[dmsalem00.livejournal.com]

We support OS and Hardware. Only OS and Hardware. So, of course I'm a little leery when one of my techs asks me, while in a call...

Tech: "Hey, do you use Spybot?"
Me: "Yeah....why?"
Tech: "Because, this guy's trying to download it."
Me: *slaps forehead* "Don't you dare help him run Spybot."
Tech: *mischeviously* "I'm noooott...promise."

Ten minutes later...

Tech: "Hey, Spybot found this this and this in red, and these in green. Should he delete them?"
Me: "I TOLD YOU NOT TO HELP HIM WITH THAT!"
Tech: "I'm not helping him, now should he remove these or not?"
Me: *grumble* "yes, remove that, that, and don't touch that. That one's got an end-user licence agreement."

My techs are going to give me a heart attack.
Turns out, he was troubleshooting a piece of hardware on another computer while the end-user was running Spybot on a completely different system. If he'd just told me this, he'd have saved me a coronary.

Being a supervisor can be stressful sometimes..

(no subject)

[xdownfornowx.livejournal.com]

I swear to god if one more user calls in with a networking problem after installing Internet Security I am going to hunt down Peter Norton and kick him in the nuts.

Well, since we're posing Penny-Arcade strips....

[hoffman-log.livejournal.com]

( This one made me think of a good number of you guys )

_MaH