[identity profile] pisceandreamer.livejournal.com posting in [community profile] techrecovery
Dear Client 1:

Please don't put in a support call unless you have time to actually work the problem. You blew me off yesterday, then called back after I left insisting that the problem be fixed last night. Then you blew off the next support person that called you last night. You called again in a tizzy this morning, and frankly, no one wants to help you now.

Dear Client 2:

If we get your voice mail when we call, it's ok. The call stays open, and we'll keep calling until we get in touch with you. Calling me three times in 15 minutes and then putting another call into the call center while I was on the phone with a client who actually bothered to answer their phone is NOT going to make me like you. Shockingly, it is quite the opposite.

Dear tech of Client 3:

If you ever re-write one of my scripts again, I will come through the phone and smack you into the middle of next week. Crap like that is why you have problems.

Date: 2004-05-11 04:16 pm (UTC)
From: [identity profile] dmsalem00.livejournal.com
One of the IT guys at a former job actually said #3 to me.

Of course, I was the bouncer.

He played with the computers.

I didn't like the script he wrote for the "revolutionary" new technology called "clocking in for work."

So I re-wrote it. The owner liked my idea better anyway.

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