Tech Jargon 101: How to utilize user ignorance to your advantage

[hoffman-log.livejournal.com]

From an earlier comment, I thought I'd share with you guys:

(Regarding our supported users)
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sometimes I fuck around with 'em discretely. I'll be saying something like:

"...yeah we've been seeing a lot of that lately. Our investigation and testing has indicated that ID-10T errors are somehow related to the wetware during the sync process..."

MOST COMMON RESPONSE: "Oh... Well can you fix it?"

I highly doubt it...

_MaH