loooong day

[9mm.livejournal.com]

Its Monday
The servers are down
ALL the servers are down
The server in CANADA is down
We arent allowed to put out a global phone message saying this so...

e v e r y   s i n g l e   p e r s o n is calling in saying "hey did you know the servers are down?"

*sigh*
someone kill me now

silly human....THINK!!

[liquidmercurial.livejournal.com]

So I get this woman receiving a "No Dialtone" error. We know the jack is working because she is speaking on a phone plugged into that same jack. AHA.....there must be a splitter!! Indeed there is. Suggested she remove that when we get off the phone and try it again. She got very irate about that and started yelling at me about how EVERYTHING is new and why was it working before. I told her nothing in this world is perfect and infallible. Things like this happen. She just started arguing even more. Grrrr So finally I say to her: "Ma'am, you're getting a no dialtone error which means your computer is not receiving a dialtone from your phone line. Now since the computer is brand new, it probably isn't the modem. AND since we know that the phone jack in the wall is working fine, it has to be something between the computer and the jack in the wall. That would be the phone chord and the splitter."
To this she responded, "FINE!" and hungup. Was she mad at my solution? Or was she mad that my logic made sense and she felt stupid? hmmmmmmm

(no subject)

[maltor.livejournal.com]

This is not a good night...

First we are told all stores in one division are now on timers and set to auto close at 11pm. So when we start getting calls from someone at those stores complaining that they can't close the stores we are supposed to tell them to just leave once they get to the point when they would start their manual closing procedures.

So we get calls from about 12 stores by the time someone tells us that's not correct, only some stores are now on auto timers. We start freaking out because half the stores we told to leave were not really on auto timers so nobody is answering when we call the stores.

Then we get a call 30 minutes and 10 stores later stating she was in error. All stores in that division ARE on auto timers and we should go back to doing what we were doing earlier.

Then she calls back 30 minutes and 15 stores after that and tells us to transfer all the stores to her because they need verify all registers have been signed off before they can leave or it will delay the closing process.

I hereby declare the deployment of the manual to auto timer store closing policy change to be completely FUCKED UP at this point!