The technologically inept should not be permitted within 3 to 5 metres of a computer

[jordy.livejournal.com]

My mother spent over three hours copying stuff from a number of websites for research material, but hadn't realised she needs to paste this stuff into a word document (or similar), courtesy of my sister not telling her this vital bit of information.
I've told her that she can't copy into oblivion, apparently this could have been of assistance about four hours ago when she started copying.

Hence I believe my family, let alone most of the world, should not be using computers or the internet.

Comments

[mrsvickie.livejournal.com]

Lol... That's something my father would do. He can barely take the concept of saving his resume on a floppy let alone cut/copy and paste

[jordy.livejournal.com]

Yeah. I'm not letting mum into the print options
"just hit the button... not the red x (*shudders* - original XP config), the print button"

[mrkamikaze.livejournal.com]

You would deprive the world the use of a compute because you are not willing to help them or even just let them learn on their own?
That is SO elitist.

I, like most people, learned through trial and error. My 73 year old mother had a web site up before she passed. She made a lot of mistakes before she figured it out. I am sure you have benefitted from knowledge passed on to you by others.

Who the hell are you to declare that people you don't think are smart enough should not have access to computers or the Internet?

It's that kind of elitist attitude that really makes computer savvy people come accross as self rightous assholes.

Give your mother a break. She taught you how to poop in a potty so you wouldn't soil you diapers anymore. Maybe you could show a bit more patience with her as she tries to figure out the computer.

[zercool.livejournal.com]

I think you want to be over in tech_support ... done much enduser support?

I'm perfectly willing to share knowledge with someone who wants to learn. I'm not going to hold someone's hand every time they need to print a file.

Would your mother still hold your hand when you poop if you hadn't gotten it yet? Think she might be a little sick of it?

[mrkamikaze.livejournal.com]

No, I meant to post here. There are two sides the the tech support story. The end user has a side and the support person has a side.

And to answer your question. Yes, I have done a LOT of support. I have been front line support, I currently manage a help desk, I host my own computer phone in show and I write the Help Line for the Houston Chronicle.

jordy wasn't talking about someone who needs their hand held to print a file. He was saying most people should not be allowed near a computer. Just because they don't know what they are doing. All I am saying is that none of us were born knowing how to use a PC. We all have to learn by reading, experience and being taught. Some of us are good at technology, some are good at construction, some at cooking. That is what makes a society work.

You know, nobody makes you work support. If you don't want to help people maybe you should get out of the biz...

I just think that computer people with an elitest attitude are useless. That's all. If you have knowledge, share it. If you don't want to share it, fine. Quit your support job and do something you like.

I have met many people in support who are not that bright themselves. They cling to their limited tech knowledge and prop themselves up as being such elite shit and trashing the people who provide the revenue that allow their company to pay them.

Granted, some tech stories are hillarious. But you gotta keep it real.

[jordy.livejournal.com]

Believe me, she does. After a number of attempts to get her to use MS Word 2002 and Mozilla Firebird 0.7 simultaneously
(where'd my information go? i want to get back to the web sites now.
try looking at the task bar.
the what?
the bar at the bottom with the open programs. *points specifically*),
I became quite frustrated (understandably). She is technologically inept, and knows this. She's barely mastered the art of left and right mouse button clicking, and booting and shutting down Dad's soon-to-be-redundant PIII-600.

Thankfully, a few hours later, my sister came home and completed the research for herself.

[mrkamikaze.livejournal.com]

Well, it IS your mother. At least you have your sister to trade off with. My brother and I would take turns supporting my mother. But she caught on pretty darn quick, all things considered.

That is SO elitist.

[loosechanj.livejournal.com]

So. Fucking. What. Those of us with a Clue® have the right to look down upon those Great Unwashed Masses who don't. "This job'd be great if wasn't for the fucking lusers."

Re: That is SO elitist.

[mrkamikaze.livejournal.com]

You would not get paid if it were not for the users. And you likely don't have near the clue you think you do.

Re: That is SO elitist.

[loosechanj.livejournal.com]

I get paid to be nice to them all day. This is what I'm like in my off time. You love'em so much, you be nice to them when you're not getting paid to. Me, I'll go right on wondering how they manage to get their shoelaces tied.

Re: That is SO elitist.

[mrkamikaze.livejournal.com]

This is what I'm like in my off time

You and so many others. It's a frikkin cliche.

!

[marence.livejournal.com]

*ahem*
Just to reiterate for those who haven't taken the time to read it, I quote from the info page:
" About: For Technical Support Reps to say everything you always wanted to say to a customer, without losing your job. "
This forum is a wonderful place for us to commiserate with others about the stupidity we encounter on a regular basis. And, yes, I am an elitist.
I have spent the last 14 years in the computer field. Most of it was training and supporting endusers. Some of them now know more than I do about computers, some of them are happy with the limited knowledge I imparted, and some will be clueless til the day they die. And I will mock those clueless lusers here, in the warm fuzzy place someone was kind enough to set up for it, for those other kindred souls around the world who not only sympathize, but empathize with my pain.

Re: !

[mrkamikaze.livejournal.com]

who not only sympathize, but empathize with my pain

Self inflicted pain...

Re: !

[dmsalem00.livejournal.com]

quiet, kids*, there's a john wayne movie on tv..

We're going to keep being elitist snobs.

mrkamikaze can keep hating us for it.

it's fine. dandy. over with. let's keep the flame wars to a minimum.

*and by kids, i did _not_ mean to imply that i'm older/smarter/more experienced/better/etc/blah/ad nauseum than either of you. so drop the LJ flamethrowers and go back to posting irritating end-user stories. and stop that, I see you trying to get the last word.

copy!

[intruderad.livejournal.com]

Just be glad she didn't put a piece of paper up to the screen and hit the copy button!

Re: copy!

[jordy.livejournal.com]

hahaha, I'm waiting for that :P

[dmsalem00.livejournal.com]

elitist attitude = comes with the territory

Even if I didn't have a clue about computers, I'd still be a snob. That's just the ego I have.

I agree, most of the world shouldn't be using computers. But I'm not going sob that they keep do. Keeps me in work. As long as ditzes keep using computers, I can keep fixing them.

And seriously, if someone is sickened by an elitist attitude by a bunch of overly-computer-literate off-duty help-desk support-techies, they are _seriously_ in the wrong community. His fingers are going to fall off from typing snide flame wars on every single post with an "elitist attitude" in this community.

Hell that's the whole reason I keep coming back. The elitist attitude.
PLZ DO NOT EVER LOSE ELITIST ATTITUDE KTHX >=D