Ascend Tech

[emt-hawk.livejournal.com]

I am unimpressed with their hardware and their RMA people. I bought a computer that turned out to be a refurb, and I don't want it. I wish to send it back. The case is marred on arrival and I'm not 100% satisfied. I didn't know I was buying a refurbed gateway computer, for nearly a thousand dollars.

They have already threatened me with www.badcustomer.com within 2 emails.

--Hawk

Comments

[emt-hawk.livejournal.com]

I haven't threatened a chargeback.

They have been saying that it was clearly posted on their site that I was buying a refurb, but it says "recertified."

Yes, I fell prey to a stupid user trick.

I don't care. If this was a bricks and mortar store, I'd be able to walk in and return the product.

--Hawk

[notthebuddha.livejournal.com]

A marred case on a recertified unit is not a reason to return.

[notthebuddha.livejournal.com]

Recertified means it was checked over but there's rarely any standard mentioned, so you don't know how thorough. Regardless, there wouldn't be any need to recertify the item if it were in new and undamaged condition, so you can count on it having been out of its box and handled by an indefinite number of people. Scuffed cases and other minor cosmetic deviations from "new" condition should be expected.

In a way "refurbished" is superior because it implies some effort has been taken to return it to the original appearance and durability by replacing high-wear items and other frequent maintenance items, while a "recertified" item may have just been checked over and passed as-is.

This is speaking over my experience with the general maintenance industry, not just PCs and electronics. Individual vendors can use the terms differently, but it ought to be pretty close unless they are fraudulent.

[notthebuddha.livejournal.com]

Dude, this is the place where we mock people who don't pay attention to what is directly in front of them. What did you think "recertified" meant? That they certified a new PC twice just to be sure?

Does the computer not actually do what they said it would do?

[cheezemeister-x.livejournal.com]

I second this. It was in front of your face and you either misinterpreted or ignored it.

[emt-hawk.livejournal.com]

Fair enough.

Right now, it doesn't boot.

--H

[emt-hawk.livejournal.com]

1 My apologies for that.

2 I was stupid. I was merely posting that info as warning.

I cannot say my life was wasted. I simply serve as a warning to others.

--H

[falnfenix]

i'm pretty surprised anyone would waste that much money on a Gateway, to be quite honest. does it shit gold?

[emt-hawk.livejournal.com]

I didn't know it was a Hateway when I ordered it. They didn't say it was.

--H

[falnfenix]

....wow. that was a bit of observational fail. what did you think you were getting, then?

[liber-cogito.livejournal.com]

"...Ascendtech.us's products are guaranteed against defects for 30 days from the date of the invoice unless stated otherwise...Ascendtech.us carries a mixture of new, used, surplus, and recertified products. EXCEPT AS EXPRESSLY STATED HEREIN, Ascendtech.us MAKES NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS SOLD ON THE Ascendtech.us SITE....THE Ascendtech.us WEB SITE AND THE MATERIALS THEREIN ARE PROVIDED "AS IS"..."

I think thats pretty clear. Did you seriously give your credit card number to a random website without reading their terms?

...you MUST be a windows user.