... error exists between chair and keyboard.

[synesthesiatic.livejournal.com]

Notes: Customer is in [location], has her $ISP with her, and her computer, she's trying to get service, and can't get service. zipcode: xxxxxx, at [address]. Customer says there are no lights on the modem. ... Customer was attempting to plug her modem's power adapter into her computer. Had the customer plug the power adapter into the wall, and the Ethernet adapter into the computer.

Customer magically has lights on her modem now. Informed customer as to the tower directions, customer said she would reposition the modem and would be okay when she got a signal. Customer disconnected call, NFQ.

... what.

[also, hello techsupport!]

Comments

[erunamiryene.livejournal.com]

Customer was attempting to plug her modem's power adapter into her computer.

... I think this broke my brain for the evening. What the what? XD

[synesthesiatic.livejournal.com]

My words exactly.

I had to mute the poor lady.

[miertam.livejournal.com]

I get this about once a month. The PSUs with the pass through for the monitors look enough like a wall socket that clever people will attempt to plug all sorts of things into them.

[synesthesiatic.livejournal.com]

Our modems are advertised as wireless. People commonly mistake this to mean "wireless" like a wireless router wireless. So I get some angry calls about, "WHY DO YOU ADVERTISE THIS AS WIRELESS IF I CAN'T CONNECT TO MORE THAN ONE COMPUTER WITH IT."

"Because wireless routers commonly broadcast at 2.4ghz and the modem is at x.x. They are frequencies that are very close together and cause large amounts of interference... which basically means that making a modem that both wirelessly receives a signal from our towers and broadcasts a signal to multiple computers isn't something we've come out with yet for our company, though it's a cool idea."

'WHAT? I DON'T SPEAK TECHNOBABBLE."

"Because that's not how we make them. Go to walmart and ask for wireless router."

... sigh.

[ghostdandp.livejournal.com]

Sprint makes one now that does that fine. I think it's called MiFi

[synesthesiatic.livejournal.com]

That's kinda neat!