... error exists between chair and keyboard.

[synesthesiatic.livejournal.com]

Notes: Customer is in [location], has her $ISP with her, and her computer, she's trying to get service, and can't get service. zipcode: xxxxxx, at [address]. Customer says there are no lights on the modem. ... Customer was attempting to plug her modem's power adapter into her computer. Had the customer plug the power adapter into the wall, and the Ethernet adapter into the computer.

Customer magically has lights on her modem now. Informed customer as to the tower directions, customer said she would reposition the modem and would be okay when she got a signal. Customer disconnected call, NFQ.

... what.

[also, hello techsupport!]