So I bought Guitar Hero 5....

[jjjiii]

For some reason, it didn't register how.... wrong... my letter to Guitar Hero Technical Support was until after I re-read it quoted beneath their reply:

Update for Case #XXXXXX - "loose, limp whammy bar" Hello jjjiii, Thank you for contacting GuitarHeroStore.com Customer Support. This may be something that can be solved with Technical Troubleshooting. For Technical Support and troubleshooting assistance please contact Activision Blizzard Customer Support at: (310) 255-2050 For online email support, please visit the following link: http://www.activision.com/support If no troubleshooting steps seem to help, please see the below warranty information: To be able to start the Warranty claim process to exchange your item please click on the link below: †How do I submit a warranty replacement request?†Please note: Our hardware and software warranty is 90 days from the purchase date. Valid copy of your proof of purchase must be provided for all hardware and software exchanges. Thank You, Marshannon Guitar Hero Customer Support

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Message History
-----Original Message-----
From: XXXXXXXXXXXXXXXXX
Sent: Tuesday , October 06, 2009 05:39 pm PDT (GMT-07:00)
Subject: loose, limp whammy bar

Fresh out of the box, the guitar controller has a very loose whammy bar, which dangles straight down and will not stay in position, making playing the game more difficult, and frustrating.

I've played various Guitar Hero titles using other controllers on many platforms, and none of them are like this - they all have whammy bars that have a nice, stiff feel and stay where you leave it.

I believe that the controller that came with my game must be defective, and would like to replace it under warranty.

hahaha. I wonder if the guy who had to respond to my query gets a lot of messages like these...

Comments

[azleaneo.livejournal.com]

That's... well just be glad you didn't call them on the phone with that.

"My bar is limp! I need a stiff whammy bar or else I can't play!"

Since it's new, get it replaced under warranty.
For old guitars, it's not that hard to fix the whammy bar, it's usually just the spring comes loose inside. If it isn't the spring, but the little plastic hook breaking, then you have to get some epoxy.

[kellirose1313.livejournal.com]

My own experience with Guitar Hero warranty replacement (from drums breaking within 1st 3 days) is they'll tell you they'll replace it IF you pay to mail them the defective equipment AND include a prepaid shipping ticket to send a new one back to you.

[jjjiii]

I hope they've changed their policies... a gamer friend was telling me that if it's under warranty they will furnish a RMA shipping label for you. If I did have to pay shipping both ways, I'd probably just as well buy a tested used controller and see if I can repair this one on my own. I hate worthless warranties. There should be some kind of law...

[vortex.livejournal.com]

Haha! HaHaHAHAHAHAHAH!

You know, there are "other" fields of expertise where you would make a Fortune with language like that...

[jjjiii]

I know! I'm going to have to put some Viagra stickers on the guitar and see if it helps any.

[vortex.livejournal.com]

Brilliant!

**Warning**

*Must use Viagra to Whammy this bar*...

[usekh.livejournal.com]

I got an email that mentioned you could get pills for that problem...

[fuego.livejournal.com]

Oh, that's priceless. Reading it out loud is even better.

[donnaidh-sidhe.livejournal.com]

LOL!