techrecovery | So I bought Guitar Hero 5.... (Reply)

For some reason, it didn't register how.... wrong... my letter to Guitar Hero Technical Support was until after I re-read it quoted beneath their reply:

Update for Case #XXXXXX - "loose, limp whammy bar"

Hello jjjiii,

Thank you for contacting GuitarHeroStore.com Customer Support.

This may be something that can be solved with Technical Troubleshooting.

For Technical Support and troubleshooting assistance please contact Activision Blizzard Customer Support at: (310) 255-2050

For online email support, please visit the following link: http://www.activision.com/support

If no troubleshooting steps seem to help, please see the below warranty information:

To be able to start the Warranty claim process to exchange your item please click on the link below:
â€ How do I submit a warranty replacement request?â€

Please note: Our hardware and software warranty is 90 days from the purchase date. Valid copy of your proof of purchase must be provided for all hardware and software exchanges.

Thank You,
Marshannon
Guitar Hero Customer Support

Message History
-----Original Message-----
From: XXXXXXXXXXXXXXXXX
Sent: Tuesday , October 06, 2009 05:39 pm PDT (GMT-07:00)
Subject: loose, limp whammy bar

Fresh out of the box, the guitar controller has a very loose whammy bar, which dangles straight down and will not stay in position, making playing the game more difficult, and frustrating.

I've played various Guitar Hero titles using other controllers on many platforms, and none of them are like this - they all have whammy bars that have a nice, stiff feel and stay where you leave it.

I believe that the controller that came with my game must be defective, and would like to replace it under warranty.