Over-enthusiasm

[tertiumquid.livejournal.com]

I really don't care how badly you want to sneak a peek at the upcoming version. Wanting to get your hands on the beta does not warrant a sev 1 / system down ticket with level 2 support. Asshat.

Comments

[naggy.livejournal.com]

Of course it does...at supersecretbeta rates of $1000 per support rep or engineer that reads the ticket.