HOME USERS MAKE HEAD SPLODIE
Mar. 27th, 2004 09:22 am![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
mellay.livejournal.com posting in ![[community profile]](https://www.dreamwidth.org/img/silk/identity/community.png){kind=small}
techrecoveryyay i love it when home users call business support and scream at ME on a SATURDAY MORNING AT 8AM WHEN I COULD BE ASLEEP <3
ME: "Thank you for calling Business Desktop Technical Support...could I have your express service code please?"
REDNECK: "Ah have no clue what that is. Look up my name, Blah blah in bumfuck, kentucky"
ME: "I'm sorry sir, I have no listings under that name in that city. Could you restart your computer and hit F2?"
REDNECK: "IT WON'T TURN ON THAT'S WHY AH'M ACALLING YOU!"
ME: "Ok, sir, could you look on the back of your system or right side and look for the service tag or serial number?"
REDNECK: "I dun see nuthin...uh...ah see a serial number...MX54643257DASH..."
ME: "sir, that's on the monitor. Could you please look on the bottom part where you put cd's in?"
REDNECK: "You mean the modem??"
ME: "Uhh...yes. The modem."
REDNECK: "BLAHBLAHBALH BLAH"
ME: "OK sir, you've reached the Business technical support group, and your account is showing that you are a home user. Is that correct?"
REDNECK: "Uh, YEAH! NOW FIX MY COMPUTER!"
ME: "Sir, I would love to be able to help you, but I cannot troubleshoot your system. We only support coporate, military, educational, mid to small business, and government systems. I can directly transfer you to the home support group, and they'll be better equipped to help you."
REDNECK: "WELL GODDAMMIT IF YOU CAN'T HELP ME WHAT AM I GUNNA DO??? YOU STUPID BITCH YOU GOTTA FIX IT!"
ME: "Sir, if I transfer you to your support group, they'll fix your problem"
REDNEC: "Yeah whatever. Screw you."
ME: "Ok sir, hold just one moment."
Yeah. I want to go back to bed.
I hate home users. I hate Saturdays.
ME: "Thank you for calling Business Desktop Technical Support...could I have your express service code please?"
REDNECK: "Ah have no clue what that is. Look up my name, Blah blah in bumfuck, kentucky"
ME: "I'm sorry sir, I have no listings under that name in that city. Could you restart your computer and hit F2?"
REDNECK: "IT WON'T TURN ON THAT'S WHY AH'M ACALLING YOU!"
ME: "Ok, sir, could you look on the back of your system or right side and look for the service tag or serial number?"
REDNECK: "I dun see nuthin...uh...ah see a serial number...MX54643257DASH..."
ME: "sir, that's on the monitor. Could you please look on the bottom part where you put cd's in?"
REDNECK: "You mean the modem??"
ME: "Uhh...yes. The modem."
REDNECK: "BLAHBLAHBALH BLAH"
ME: "OK sir, you've reached the Business technical support group, and your account is showing that you are a home user. Is that correct?"
REDNECK: "Uh, YEAH! NOW FIX MY COMPUTER!"
ME: "Sir, I would love to be able to help you, but I cannot troubleshoot your system. We only support coporate, military, educational, mid to small business, and government systems. I can directly transfer you to the home support group, and they'll be better equipped to help you."
REDNECK: "WELL GODDAMMIT IF YOU CAN'T HELP ME WHAT AM I GUNNA DO??? YOU STUPID BITCH YOU GOTTA FIX IT!"
ME: "Sir, if I transfer you to your support group, they'll fix your problem"
REDNEC: "Yeah whatever. Screw you."
ME: "Ok sir, hold just one moment."
Yeah. I want to go back to bed.
I hate home users. I hate Saturdays.
![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
no subject
Date: 2004-03-27 12:28 pm (UTC)There's no need to ever treat another human being like that. -_-
no subject
Date: 2004-03-27 12:46 pm (UTC)how fucked up is that?
if we're being audited (and it's saturday, so we are) we have to be super polite to customers. but yeah.
i would have warned him, but i was about to press transfer anyway when he started in.
either way, his account now bears the giant flaming red-letter special account message of:
"ABUSIVE USER; PROFANE LANGUAGE"
and a few other choice things in his call log.
and i made a special call to customer care, where we can make complaints against abusive customers. i do believe he should be getting a call at his residence from either my superior or a customer care rep.
<#3333333
(grilled hearts because i am in a nasty mood)