(no subject)
Mar. 23rd, 2009 07:45 pm![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png)
![[community profile]](https://www.dreamwidth.org/img/silk/identity/community.png)
I expected most of my posts here to be about stupid users, but today I had a run-in with a stupid helpdesk:
From: sw-fangirl
To: Helpdesk I Was Hoping Was Smart
Our contracting officer tried to go through your online access to view his statement today and received this error:
"The Adobe Acrobat/Reader that is running can not be used to view PDF files in a Web Browser. Adobe Acrobat/Reader version 8 or 9 is required. Please exit and try again."
His computer is running Adobe Reader 9.1, and Adobe Acrobat 8.1. We tried setting PDFs to open automatically with both programs; no luck. Tried rebooting the machine; no luck. What do we need to do to fix this?
From: Helpdesk That's Obviously Staffed By Lazy, Illiterate Monkeys
To: sw_fangirl
Hello,
Please reboot the program and hopefully that will work. You are correct on the programs.
Srsly? *headdesk* Lucky their helpdesk is nowhere near where I'm located ....
From: sw-fangirl
To: Helpdesk I Was Hoping Was Smart
Our contracting officer tried to go through your online access to view his statement today and received this error:
"The Adobe Acrobat/Reader that is running can not be used to view PDF files in a Web Browser. Adobe Acrobat/Reader version 8 or 9 is required. Please exit and try again."
His computer is running Adobe Reader 9.1, and Adobe Acrobat 8.1. We tried setting PDFs to open automatically with both programs; no luck. Tried rebooting the machine; no luck. What do we need to do to fix this?
From: Helpdesk That's Obviously Staffed By Lazy, Illiterate Monkeys
To: sw_fangirl
Hello,
Please reboot the program and hopefully that will work. You are correct on the programs.
Srsly? *headdesk* Lucky their helpdesk is nowhere near where I'm located ....
no subject
Date: 2009-03-24 02:09 am (UTC)no subject
Date: 2009-03-24 02:18 am (UTC)I'm just amused that they're telling me to reboot when I already told them we'd done that. XD
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Date: 2009-03-24 04:17 am (UTC)Adobe just updated my Reader v8.1.3 so it's really possible they borked the 9.1 version...
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Date: 2009-03-24 09:22 am (UTC);)
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Date: 2009-03-24 02:30 pm (UTC)Eh, bank statements for government charge cards and accounts aren't important, anyway. XD
<3 that icon, btw.
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Date: 2009-03-24 02:44 pm (UTC)Luckily their tech support was a bit smarter.
Icon is stealable, credit is in my userinfo :)
;)
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Date: 2009-03-24 03:00 pm (UTC)no subject
Date: 2009-03-24 09:55 pm (UTC)no subject
Date: 2009-03-24 11:44 pm (UTC)You're fast becoming my icon hero, though ... VGCats is *awesome*.
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Date: 2009-03-24 02:27 am (UTC)my condolences. that guy was a total moron.
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Date: 2009-03-24 03:10 am (UTC)no subject
Date: 2009-03-24 06:50 am (UTC)no subject
Date: 2009-03-24 11:28 am (UTC)And you know people only read the first or the last sentence of mails. Right?
(Seriously, this is a problem that has been irritating about everyone I know for a very long time.)
no subject
Date: 2009-03-24 11:35 am (UTC)To: some webmaster
From: Mirar
Subject: Please fix search by X
Hi! Me and others have a problem, we need to be able
to search your information by X. This should be easy
to implement, since it's already there in the database,
and you can search by similar fields.
Could searching by X be implemented?
/Mirar
From: Helpdesk
To: Mirar
Subject: <ticket 346187> Re: Please fix...
You can't search by X.
/Helpdesk
Mgah!
no subject
Date: 2009-03-24 02:29 pm (UTC)no subject
Date: 2009-03-24 03:29 pm (UTC)