Last time it happened to me (some week ago), I mailed something like this:
To: some webmaster From: Mirar Subject: Please fix search by X
Hi! Me and others have a problem, we need to be able to search your information by X. This should be easy to implement, since it's already there in the database, and you can search by similar fields.
Could searching by X be implemented?
/Mirar
From: Helpdesk To: Mirar Subject: <ticket 346187> Re: Please fix...
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no subject
Date: 2009-03-24 11:35 am (UTC)To: some webmaster
From: Mirar
Subject: Please fix search by X
Hi! Me and others have a problem, we need to be able
to search your information by X. This should be easy
to implement, since it's already there in the database,
and you can search by similar fields.
Could searching by X be implemented?
/Mirar
From: Helpdesk
To: Mirar
Subject: <ticket 346187> Re: Please fix...
You can't search by X.
/Helpdesk
Mgah!