(no subject)
Mar. 8th, 2009 12:43 am![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png)
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BWAHAHAHAHAHAHAHAHAHAHA!
My last call of the night involved a guy who told me that the mere suggestion of going to our business department and getting a business internet account is blackmail and extortion. Because Mr. "I get 175 dollars an hour" doesn't want to pay our business fees.
Now he is probably going to pay legal fees because:
A: He violated his terms and conditions by using a residential internet account for his business.
B: Told me that he is going to tell everyone at his speaking gig to drop us and go with our competitor tomorrow.
And I'm laughing because that my call was listened in to (and recorded for qualitied!) by the Cable company's head hancho who was visiting!
He listened in (on our site supervisors will randomly listen in to make sure we are following protocol)because he saw me trying very very VERY hard not laugh at this guy as he ranted.
Got a 100% on my quality thought!
My last call of the night involved a guy who told me that the mere suggestion of going to our business department and getting a business internet account is blackmail and extortion. Because Mr. "I get 175 dollars an hour" doesn't want to pay our business fees.
Now he is probably going to pay legal fees because:
A: He violated his terms and conditions by using a residential internet account for his business.
B: Told me that he is going to tell everyone at his speaking gig to drop us and go with our competitor tomorrow.
And I'm laughing because that my call was listened in to (and recorded for qualitied!) by the Cable company's head hancho who was visiting!
He listened in (on our site supervisors will randomly listen in to make sure we are following protocol)because he saw me trying very very VERY hard not laugh at this guy as he ranted.
Got a 100% on my quality thought!
no subject
Date: 2009-03-08 06:26 am (UTC)no subject
Date: 2009-03-08 06:35 am (UTC)My supervisor thinks could be one of those stories that is told to the newbies during training. :)
no subject
Date: 2009-03-08 06:59 am (UTC)BTW, spiffy icon.
no subject
Date: 2009-03-08 05:31 pm (UTC)no subject
Date: 2009-03-08 07:06 am (UTC)But I'm not sure how his telling everyone at his speaking gig to drop your company is going to end up in his paying legal fees unless he actually lies about what happened, someone from your company has recorded evidence of it, and your company decides to sue him.
And what does your company have in its agreement as the consequence for using a residential internet account for business?
It's probably not a going to court matter unless *he* decides to follow up, and he's not likely to do so. Your company *could* do something, but almost certainly would not if all he did was yell about it. They would if his account was using a huge amount of resources because it's a business account, because that's the real reason they don't want commercial enterprises running under residential service.
If what he pays them still nets them a profit, they're not likely to discontinue his service.
I think the most likely result is that he will continue to use the account for business, and he'll continue to bitch about whatever service delays and problems are inherent in paying less for residential service to the few people who will listen.
Second likely is he goes to a competitor and runs into the same issues.
no subject
Date: 2009-03-08 07:46 am (UTC)In both of the places I have lived there are competitively priced ISPs that don't differentiate between business and consumer, you just have to go hunting for them. The one I've been with has been very happily operating word of mouth for 7 years now with unmatched service in the area, at 2/3's of the price of the more popular isp's; living off word of mouth only business.
no subject
Date: 2009-03-08 05:37 pm (UTC)But because this dork has demanded we credit him a 1000 + dollars for every day he doesn't have internet he will lose his home service.
no subject
Date: 2009-03-08 07:41 am (UTC)It amazes me, the amount of clients who have consumer accounts who'll then pull the "I'm losing X dollars a day FIX IT DAMMIT" shit at us and it is only at that point we discover they're even running a business on a home account.
All we do is say to them "in theory we could pull the plug on you for running a business on a home plan" and I'd like to think that shuts them up... but sadly it usually ends in"ARE YOU THREATENING ME?" crap.
Gods I'm glad I dont work on the accounts team :/
no subject
Date: 2009-03-08 09:28 am (UTC)no subject
Date: 2009-03-09 01:48 pm (UTC)no subject
Date: 2009-03-09 02:56 pm (UTC)(Man I coun't even type that with a straight face)
no subject
Date: 2009-03-08 09:11 am (UTC)no subject
Date: 2009-03-08 05:33 pm (UTC)