Third party support

[omg-teh-funnay.livejournal.com]

I do tech support for a smaller network storage company. We make both the hardware and software for the product, ti's pretty damn cool.

We use a global company for our field support. I've encountered some bright and savvy engineers in my eight months here





We have a customer where our service partner has been banned from their datacenter. For fucking things up. For this issue, there was a hardware failure that threatened the integrity of the data set. We finally convince them to let the engineer in to replace a SAS controller. Said engineer is WATCHED by the datacenter escort, who snapped this pic





That, my friends, is the new SAS controller. See that bent bracket? "It wasn't fitting in, so I forced it"

Oh, and the server? Dead. I don't know why, but the filesystem journal (kept on a special disk) was dead.

I'm glad I have a good relationship with the customer...


The engineer has called twice looking for me. I suppose it's time to let him in on a secret.... the best homeless kitchen in LA.

Comments

[phrogg.livejournal.com]

They did that to a NEW card? And this is an engineer, not a monkey?

I think it's time to dust off my resume, sounds like there may be an opening somewhere....

[omg-teh-funnay.livejournal.com]

That is, indeed, the new card.

I've not seen the engineer IRL, but I do assume that the datacenter would have lesser problems admitting a simian as opposed to ths company's engineers.

[cjkline83.livejournal.com]

Is that... duct tape?

[greeklady.livejournal.com]

No that is the anti-static bag (I hope that is what I am thinking you are asking about)

[omg-teh-funnay.livejournal.com]

It is indeed the static bag. Just a crappy cell phone pic...

[jecook]

O.O

the last time I saw something that fucked up, it was an OC48 card that one of the remote site staffers had forced into a Juniper M20 chassis, ruining both.

the chassis was... $100K. the OC48 card? 250K plus. Management was not happy...

[omg-teh-funnay.livejournal.com]

These aren't THAT expensive (though our cheapest one runs $12,000 out fo the box), but yeah

Your story makes me wanna curl up and weep...

[notthebuddha.livejournal.com]

er, I don't see anything outrageous here, just the part of the bracket where the hold-down bolt goes thru. I've seen them come from the mfr in worse shape, frankly.

[kenbrody.livejournal.com]

"It wasn't fitting in, so I forced it"

What's missing from the story is "where did he force it" and "what does that part look like now".

[notthebuddha.livejournal.com]

So the part *did* show up with the bracket looking like the picture? Eh.