Third party support

[omg-teh-funnay.livejournal.com]

I do tech support for a smaller network storage company. We make both the hardware and software for the product, ti's pretty damn cool.

We use a global company for our field support. I've encountered some bright and savvy engineers in my eight months here





We have a customer where our service partner has been banned from their datacenter. For fucking things up. For this issue, there was a hardware failure that threatened the integrity of the data set. We finally convince them to let the engineer in to replace a SAS controller. Said engineer is WATCHED by the datacenter escort, who snapped this pic





That, my friends, is the new SAS controller. See that bent bracket? "It wasn't fitting in, so I forced it"

Oh, and the server? Dead. I don't know why, but the filesystem journal (kept on a special disk) was dead.

I'm glad I have a good relationship with the customer...


The engineer has called twice looking for me. I suppose it's time to let him in on a secret.... the best homeless kitchen in LA.