techrecovery | It's going to be one of those days...

Ticket that just came in:

"The setting of the pc is gone everytime I login my account. Could I know
how to fix it?"

Ask user to stop by.

$PYRO: What setting isn't be saved?
$LUSER: Just, the setting. The setting.
$PYRO: Could you be a little more specific? Maybe give me an example?
$LUSER: Just the setting that I save on the PC.

*headdesk*

This goes on for 10 minutes before I get her to give me an example. "Shortcuts I create aren't showing up again. Like shortcuts on the desktop."

Desktop is part of her roaming profile, so I reset her profile thinking something could be tweaked there and it's not saving correctly. I explain to her what I'm doing (big mistake) and she starts with "no no no, even on the computer I always use they don't show up." While that does tell me it's probably not an issue of her using a local profile instead of it loading her roaming profile, it's gigantically annoying to hear ten times in a row.

Luckily at 10 I have a user dropping off a tablet that refuses to autorotate. Boss expects this to take me most of the day (I disagree) but it gets me out of having to run out to help idiots.