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techrecovery$_call_center TRSHOOT
Name: $_NAME
PH#: $_PH
Issue: Customer can't surf.
Resolution: Customer complains of no RF. Customer states that house is haunted by three separate spirits; two kids and an older man; the kids are mostly mischevious, and chase her children around; however, the 800-lb man is intimidating. Customer suspects that the ghosts may be interfering with the RF. No signal in laundry room; nothing in kitchen; one bar in living area; $RF_tool score of 1 [ed.: out of ~50], high interference. Verified SQ&A; xferred to $field_tech_line.
Um.
Name: $_NAME
PH#: $_PH
Issue: Customer can't surf.
Resolution: Customer complains of no RF. Customer states that house is haunted by three separate spirits; two kids and an older man; the kids are mostly mischevious, and chase her children around; however, the 800-lb man is intimidating. Customer suspects that the ghosts may be interfering with the RF. No signal in laundry room; nothing in kitchen; one bar in living area; $RF_tool score of 1 [ed.: out of ~50], high interference. Verified SQ&A; xferred to $field_tech_line.
Um.
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Date: 2008-02-03 07:21 pm (UTC)no subject
Date: 2008-02-03 07:23 pm (UTC)no subject
Date: 2008-02-03 07:32 pm (UTC)no subject
Date: 2008-02-03 09:20 pm (UTC)no subject
Date: 2008-02-03 07:39 pm (UTC)...
...
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Date: 2008-02-03 07:44 pm (UTC)The ones who have paranoid delusions of persecution and a few other issues better covered in the DSM than in technical training materials are harder to deal with, especially when there's no clear opening to get them off the call. I've had a few who had such a tenuous connection to reality that I was basically along for the ride and forced to listen to ranting for an hour before I found some way to at least redirect them to something other than products I support. And it only takes one or two of those calls per week to really drain my soul, even without the angry asshats who've convinced themselves they're entitled to something totally unreasonable.
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Date: 2008-02-03 07:57 pm (UTC)Resolution: referred case to GhostBusters.
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Date: 2008-02-03 09:51 pm (UTC)no subject
Date: 2008-02-03 08:28 pm (UTC)No further action.
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Date: 2008-02-03 11:42 pm (UTC)no subject
Date: 2008-03-19 10:41 am (UTC)people like this are why we have ETFs. :(
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Date: 2008-02-03 08:55 pm (UTC)Say for instance you had a Twinky...today, that Twinky would be tha size of...say, The Empire State building!...
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Date: 2008-02-03 11:14 pm (UTC):D
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Date: 2008-02-03 11:33 pm (UTC)no subject
Date: 2008-02-03 11:45 pm (UTC)no subject
Date: 2008-02-03 11:55 pm (UTC)no subject
Date: 2008-02-04 04:14 am (UTC)Of course, some machines are just cursed with really, really bad users.
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Date: 2008-02-04 05:43 am (UTC)-Eric S. Raymond
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Date: 2008-02-04 12:45 am (UTC)"The only thing we did was replace that fridge that's in front of the modem nook."
"Replaced... What kind of Fridge is it?"
"Ohhhhhhhhhhhh, it's a nice, expensive one!"
"Really... Expensive how?"
"It's made of stainless steel and..."
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Date: 2008-02-04 12:52 am (UTC)no subject
Date: 2008-02-04 05:48 am (UTC)One that remembered AM Radio.
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Date: 2008-02-04 05:56 am (UTC)no subject
Date: 2008-02-04 12:44 am (UTC)However, even as big a proponent as I to Voodoo Tech Support would not put this down as "Likely" without extensive investigating.
I'm going to need a young priest, an old priest, and a paramedic crew standing ready.
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Date: 2008-02-04 05:43 am (UTC)I'm going to need a young priest, an old priest, and a paramedic crew standing ready.
I've said this before, usually to make customers laugh. I didn't dare say it this time.
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Date: 2008-02-04 05:51 am (UTC)If I get back in Tech Work, I just might.
I do know a Pagan Priestess, but I moved out of that city. :-(
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Date: 2008-02-04 05:55 am (UTC)no subject
Date: 2008-03-19 10:42 am (UTC)no subject
Date: 2008-03-19 12:45 pm (UTC)no subject
Date: 2008-02-04 01:23 am (UTC)no subject
Date: 2008-02-04 04:01 am (UTC)