Question

[crazyredhead888.livejournal.com]

Since there seems to be so many of us here....who all used to work for Earthlink? Or still does? In any location. Just a head count to satisfy my curiousity.
I worked in the Phoenix office for about a year and half before they closed us down.

Comments

[fnordx.livejournal.com]

I used to work for MSPG/ELNK between the years of 98-01, the last two years spent working in the NOC, yelling at PST. Now that was a great job...

"So WHY is this POP down again?"
"Well, the equipment is in a bank building, and it's closed over the weekend."
"Then call someone and get them to open it."
"We tried, there's no one there."
"Alright, so you just want to let this number be down for THREE DAYS?!?! That's not acceptable. I want a plan for fixing this, and I want it now, and if I don't hear back from you in two hours, I'm calling your VP at... what... 3am his time? And telling him exactly what's going on... Why yes, I will hold for your supervisor."

[crazyredhead888.livejournal.com]

The best part of any tech job is getting yelled at for shit you can't fix. Oh the joy.

[fnordx.livejournal.com]

Oh, believe me, if it's something that no one could fix, we would let it slide, as long as it was handled correctly, but at times like that example, when one of our customer numbers would be down for several days because of bad planning, and the techs on the other end's plan was to just say 'Sorry' and get off the phone as quickly as possible, then we were empowered to bring down the wrath of our customers unto those who were responsible.

Besides, they were PST, they never did anything right the entire time they were around. They weren't like DeltaCom, who actually had competent people who would actually FIX problems.

[crazyredhead888.livejournal.com]

I have more of the Clerks attitude towards customers. That's probably why I never got promoted there, I think you have to care, lol.
I tried to care...but it's like swimming upstream at Earthlink, just pointless.

[fnordx.livejournal.com]

Yeah... I'm not sure I'd have cared if I was working there when it was ELNK. Luckily I did all my time in Support when it was still MSPG, and they actually cared more about the customers as a whole than the customers money. But, eh...