Look what you made me do...
Nov. 27th, 2007 10:22 am![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
geekgrrl-ca.livejournal.com posting in ![[community profile]](https://www.dreamwidth.org/img/silk/identity/community.png){kind=small}
techrecoveryThis happened years ago when I worked for an ISP.
Your warranty does not cover intentional damage, no matter how frustrated you were. And no the tech did not make you take the modem swing it around your head by the ethernet cable and smash it into the wall. You were having a software issue and now you're having a self inflicted hardware issue. You will have to pay our highly inflated replacement cost for said modem as you chose to rent it rather then purchase one of your own. We will not be repairing the dent in your drywall either, and no we don't care what paper you will write to, but I'm sure they will be entertained by your story too.
Your warranty does not cover intentional damage, no matter how frustrated you were. And no the tech did not make you take the modem swing it around your head by the ethernet cable and smash it into the wall. You were having a software issue and now you're having a self inflicted hardware issue. You will have to pay our highly inflated replacement cost for said modem as you chose to rent it rather then purchase one of your own. We will not be repairing the dent in your drywall either, and no we don't care what paper you will write to, but I'm sure they will be entertained by your story too.
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Re: My response to that would be...
Date: 2007-11-29 03:50 am (UTC)