Why me? *le sigh*

[desertdrgn.livejournal.com]

I just got off a call...

No lights on her HomePortal and she was just happily surfing and checking her email not 2 hours ago.

So... I asked her to verify powersupply is plugged in... she tells me her HomePortal is plugged into her computer... um... huh?
I have her tell me what's plugged into the back of it... power cord is missing. I advise to look behind the desk or whatever and find the cord and plug it back in.

Simple... right?

No.

Y'see.. apparently, she hasn't touched anything and she's been the only one at her house. There's no way that could have anything to do with her problem.
In fact, she's insisting that is not the issue.

Wow... So we're doing wireless electrical powersupplies, too?!

Not!

I think I've hit a new low over here...

Comments

[jadedusoliel.livejournal.com]

LOL. I would to think you had but I did Customer Service here and we got all the winners. You try telling an SBC rep that never have and never will take an order for new equipment.

[desertdrgn.livejournal.com]

Well...

Actually... *decides to drop it right there*

[jadedusoliel.livejournal.com]

We took the orders here? When was that?

[desertdrgn.livejournal.com]

No... We would just have to hassle with 'em once in awhile.

Here? Don't tell me you work "here" too!

[desertdrgn.livejournal.com]

NM... I'm an idiot. LOL C'ya later

[jadedusoliel.livejournal.com]

If you see the rogue girl in a wheelchair you've found me. You said HomePortal and that's almost a dead give away that you work at 2wire to me.

[desertdrgn.livejournal.com]

LOL You're right. That's why I said C'ya later cuz it clicked in my head who you are. :)

[jadedusoliel.livejournal.com]

No offense but I don't recognize you. Come by and introduce yourself sometime. I'm easy to spot. ;)

2wire HomePOS

[taz98027.livejournal.com]

I am so glad i dont support those things anymore, they are the biggest peaces of crap.. and earthlink HAD to use them.. stupid company.. hope they go under.. hope they get baught up by MSN then everyone at earthlink looses their jobs (all the exectives) cause they have no in house support anymore

Re: 2wire HomePOS

[jadedusoliel.livejournal.com]

Shrug. I like mine, but it's not for everyone.

Re: 2wire HomePOS

[desertdrgn.livejournal.com]

I've got one at home. Took me approximately 5 minutes to get it up and running and haven't had any problems with it. Most issues we see are due to enduser errors and ISP problems. Maybe I'm just evil... but I thoroughly enjoy proving that the hw is not faulty and narrowing down the actual issue whether it be E/U or ISP - which are most of my call results.

But yeah... it's not for everyone.

Re: 2wire HomePOS

[oddball42.livejournal.com]

i just need my freind to get his netopia working again. once that and its natand whatnot are up things will be much simpler.

Re: 2wire HomePOS

[desertdrgn.livejournal.com]

Hey Stephen!

Who's got the Netopia? I've been wanting to check that out. :)

*hugs*

Re: 2wire HomePOS

[oddball42.livejournal.com]

My roomate does. i suppoe if you would like to come over i could talk him into letting you poke at it.

its very slick hardware. very slick. check out the website.

Dual Wan Bonding. ooooooooo

Re: 2wire HomePOS

[liquidmercurial.livejournal.com]

When I worked at ELNK, I felt the same way. I hated the freakin thing!! But after working here...I finally realized why I had hated it before. We were told little to NOTHING about it and then told to tech it. It's UI is very different from other routers, so it wasn't easy to figure out as well. That, and HPNA was fairly new...

Now that I'm here, these are the EASIEST POSes (as you put it) to work with and they can do some pretty fucking cool shit!! 'Course, it took me a year to find out all the shit it can do too...

[masonstone.livejournal.com]

2wire homeportals are ok if you know what you're doing AND if you aren't using their friggen PC port phoneline networking garbage.

However, I've had to support them here (though thankfully that support ends early next year) and they are complete hell to support.

[ngtmagicks.livejournal.com]

Hmmmm...Homeportals..ok for the beginner, great for the person that is just gonna plug it in and expect it to work...

Grrrr......money, need more money..now that's low..

Then again, I just got off the call, person complaining that their password didn't work today, when it did yesterday, because of a change we made to our website last week...
too bad they were using their email password instead of the one they setup for our site 2 years ago.. 10 minutes to figure that out.

[skajeanne.livejournal.com]

Where is 2Wire located?

[desertdrgn.livejournal.com]

West Coast.

[skajeanne.livejournal.com]

I see, I was a Tier 3 for MSN for awhile, and we're in..dun dun dun, Salt Lake City, UT. So if you ever talk to MSN Tier 3, they're only in Utah:P