techrecovery | silly human....THINK!!

So I get this woman receiving a "No Dialtone" error. We know the jack is working because she is speaking on a phone plugged into that same jack. AHA.....there must be a splitter!! Indeed there is. Suggested she remove that when we get off the phone and try it again. She got very irate about that and started yelling at me about how EVERYTHING is new and why was it working before. I told her nothing in this world is perfect and infallible. Things like this happen. She just started arguing even more. Grrrr So finally I say to her: "Ma'am, you're getting a no dialtone error which means your computer is not receiving a dialtone from your phone line. Now since the computer is brand new, it probably isn't the modem. AND since we know that the phone jack in the wall is working fine, it has to be something between the computer and the jack in the wall. That would be the phone chord and the splitter."
To this she responded, "FINE!" and hungup. Was she mad at my solution? Or was she mad that my logic made sense and she felt stupid? hmmmmmmm