silly human....THINK!!

[liquidmercurial.livejournal.com]

So I get this woman receiving a "No Dialtone" error. We know the jack is working because she is speaking on a phone plugged into that same jack. AHA.....there must be a splitter!! Indeed there is. Suggested she remove that when we get off the phone and try it again. She got very irate about that and started yelling at me about how EVERYTHING is new and why was it working before. I told her nothing in this world is perfect and infallible. Things like this happen. She just started arguing even more. Grrrr So finally I say to her: "Ma'am, you're getting a no dialtone error which means your computer is not receiving a dialtone from your phone line. Now since the computer is brand new, it probably isn't the modem. AND since we know that the phone jack in the wall is working fine, it has to be something between the computer and the jack in the wall. That would be the phone chord and the splitter."
To this she responded, "FINE!" and hungup. Was she mad at my solution? Or was she mad that my logic made sense and she felt stupid? hmmmmmmm

Comments

[suppafly.livejournal.com]

man ive never had a splitter cause a problem.. must be a crappy win modem..

[liquidmercurial.livejournal.com]

I always have that as a problem because splitters can add line noise.

Otherwise I would agree it was a bad winmodem....if this were a Windows PC I was dealing with....

I'm on Macintosh only queue

Re:

[suppafly.livejournal.com]

weird... must have been a cheap or crappy splitter.. i've have poor connections because of too many things plugged in but have never actually gotten no dialtone errors.. just really low connection speeds.

[nix.livejournal.com]

They tend to do it when I threaton to send a tech out to their house.

I actually work for a group that does have a techs that will come out to your house... FOR THE SMALL FEE OF 85 DOLLARS AN HOUR, SO UNPLUG THE DAMN SPLITTER NOW!... my finger is on the create ticket button.. they'll charge even if you no access them... *evil grin*

logic

[hakangit.livejournal.com]

I don't think logic appeals to people who can barely operate toasters.

about the no dial tone deal, I get that sometimes on laptops when people have a euro phone cable, no dialtone but if you have it ignore that you can still connect. Obviously not the case with a new desktop PC though of course. Doesn't help that analog is barely useable at the best of times as far as quality goes...

[liquidmercurial.livejournal.com]

I wish I had that power. No.....I just have the power to say, "Take it or leave it."