Today's call of the day

[attackgypsy.livejournal.com]

Here's how today's gem of the day went




M: (insert standard greeting)
C: (Yelling) I can't get on the internet. It hasn't worked right in 8 months. Fix it.
M: (after polling the modem and seeing its been online for 8 months, but we can't see anything attached to it.) Sir, do you have a router?
C: Yes.
M: What lights are on the modem right now?
C:The last light isn't on.
M:That's because we can't see your router. Can you reset it for me?
C: It's not the router.
M:Sir, we're not seeing the router. Would you please reset it for me?
C: It's not the router. I don't believe you. It's your modem.
M: Excuse me?
C: You're lying. You don't give a damn. You just don't want to fix it.
M: Sir, what do you do for a living?
C: I work in a store.
M: And I do this for a living. I don't tell you how to stock shelves.

(By now, I was well past angry and headed for "about to tell him off and get fired")

C: You idiots don't know anything. You make what, 7 bucks an hour?
M: Triple that, add a Comp Sci degree, and 11 years experience.
C: You're lying again. You don't make that much. You're nothing.
M: Want to see my pay stub?
C: You're lying, now get a tech out here, you little pissant.
M: No.
C: Why not?
M: Because I won't take the hit for an unnessesary truck roll.
C: Get one out here today.
M: Well, even if were inclined to do that, I couldn't. You see, the modem is online. Therefore, not an emergency call.
C: So, how are you going to fix this?
M: I'm not. OUR equiptment is working fine. Your equiptment is what's broken.
C: I want your boss.
M: Certainly.

B: (Who saw me turning beet red, and left the guy on hold for 5 minutes while she calmed me down. And let me listen. )
B: Good afternoon sir, this is B. How can I help you?
C: That tech is a no good liar who should be immediately fired.
B: I was listening to the call, and he did everything right, sir. Why did you insult my tech, who has more than 10 years experience, by calling him a liar?
C: You're taking his side?!!!
B: Yes.
C: I want your boss now!!!!!
B: Sir, you've talked to my boss, and his boss, and his boss. Repeatedly. All you do is try to bully our techs. Which you've done quite well until today
Well, no longer. Your account is being disconnected as we speak, for abusing our techs.
C: NO!!!
M: (Giggling hysterically)
B: Well, are you going to abuse our techs anymore?
C: No, ma'am.
B: Good. Now, I'm going to give you to S. Because M. is so mad, he nearly quit because of you. And his wife is very sick right now.


Did I ever mention how much I love my supervisor?

Comments

[two-pi-r.livejournal.com]

If it hasn't worked right in 8 months, then why has he been paying for it for 8 months?

[kyidyl.livejournal.com]

...because he's an idiot? :)

[tryst-inn.livejournal.com]

Or a liar.

[gilded_lady]

Or he spent the last eight months trying to "fix" it and some SO in his life has been finally threatened to leave/withhold sex if he doesn't get the connection fixed.

[tryst-inn.livejournal.com]

ROTFLMAO - sounds like the sort of thing that would happen in my house. Fortunately, my router works.

[superbus.livejournal.com]

If there's two things I love about my job, it's these things:

1) We usually deal with technical users as customers, and

2) If we do get a luser, chances are good it's not our actual customer, but someone using a client to communicate with someone else, and if they get abusive, I can just hang up~ <3

[valiskeogh.livejournal.com]

um... are you guys doing any hiring?

[attackgypsy.livejournal.com]

Nah, you don't want to work here.

Idiots for management, who have a hard on for J.D. Powers numbers, that change from hour to hour.

We also have a flavor of the month. Handle time, wrap up, hold time, etc...

[valiskeogh.livejournal.com]

not any worse than what i'm dealing with now, and a significant pay increase, woot!

[alphabeter.livejournal.com]

I love your supervisor after that!

Do you really have a way to track how many times that person has bullied their way up the chain for no good reason? I know at least two places that NEED software like that!!

[attackgypsy.livejournal.com]

Not normally, but he was on a "watch" list.

[alphabeter.livejournal.com]

Oh well.

Something better than the flag system is overdue....hmmm

[canray.livejournal.com]

Reminds me of one of my old tales.

A guy came on, yelling about how his service hasn't been working for months. I look at the account, no notes, "Did you phone in?"

Well, no, he hadn't, he and the Misses have been in Europe. "And you know it's not working, how?"

Ah, that's legit, the Daughter was there. "Why did she not call in?"

Ummmmmmmm... "Let's find out what's wrong with it. Please unplug it for fifteen seconds."

Can't be that easy... ... ... ... It's working. I'm not getting credit for this, am I? "Nope."

No problem. Her damn fault for this then.

[mashiroikaze.livejournal.com]

Hell, I love your supervisor after that.

I used to have a couple of bosses like that, but that was long ago in a different job-type, before I was sold into tech support slavery (they were pool managers, I was a lifeguard). The pay is better here, but damn do the morons suck.