techrecovery | Today's call of the day (Reply)

Here's how today's gem of the day went

M: (insert standard greeting)
C: (Yelling) I can't get on the internet. It hasn't worked right in 8 months. Fix it.
M: (after polling the modem and seeing its been online for 8 months, but we can't see anything attached to it.) Sir, do you have a router?
C: Yes.
M: What lights are on the modem right now?
C:The last light isn't on.
M:That's because we can't see your router. Can you reset it for me?
C: It's not the router.
M:Sir, we're not seeing the router. Would you please reset it for me?
C: It's not the router. I don't believe you. It's your modem.
M: Excuse me?
C: You're lying. You don't give a damn. You just don't want to fix it.
M: Sir, what do you do for a living?
C: I work in a store.
M: And I do this for a living. I don't tell you how to stock shelves.

(By now, I was well past angry and headed for "about to tell him off and get fired")

C: You idiots don't know anything. You make what, 7 bucks an hour?
M: Triple that, add a Comp Sci degree, and 11 years experience.
C: You're lying again. You don't make that much. You're nothing.
M: Want to see my pay stub?
C: You're lying, now get a tech out here, you little pissant.
M: No.
C: Why not?
M: Because I won't take the hit for an unnessesary truck roll.
C: Get one out here today.
M: Well, even if were inclined to do that, I couldn't. You see, the modem is online. Therefore, not an emergency call.
C: So, how are you going to fix this?
M: I'm not. OUR equiptment is working fine. Your equiptment is what's broken.
C: I want your boss.
M: Certainly.

B: (Who saw me turning beet red, and left the guy on hold for 5 minutes while she calmed me down. And let me listen. )
B: Good afternoon sir, this is B. How can I help you?
C: That tech is a no good liar who should be immediately fired.
B: I was listening to the call, and he did everything right, sir. Why did you insult my tech, who has more than 10 years experience, by calling him a liar?
C: You're taking his side?!!!
B: Yes.
C: I want your boss now!!!!!
B: Sir, you've talked to my boss, and his boss, and his boss. Repeatedly. All you do is try to bully our techs. Which you've done quite well until today
Well, no longer. Your account is being disconnected as we speak, for abusing our techs.
C: NO!!!
M: (Giggling hysterically)
B: Well, are you going to abuse our techs anymore?
C: No, ma'am.
B: Good. Now, I'm going to give you to S. Because M. is so mad, he nearly quit because of you. And his wife is very sick right now.

Did I ever mention how much I love my supervisor?