Dude.

[blossomingfire.livejournal.com]

Do NOT get snippy with my voice mail because you have no internet access and you just CANNOT access your teaching materials.  No, I really don't care that you NEED this to work for your class tomorrow.    I'm going to go all John Malkovich on your ass and tell you this:  It's beyond my control.   I cannot wave my magic sparklee tech wand and fix a fiber cut.  

Next time, how about checking the outages list before you go off , kthanksbai.

Comments

[cyrus7.livejournal.com]

I think people around here think I have a "magic sparklee" email-fixing wand.

And yeah, totally been there about the fiber cut. Recently, someone cleanly cut one of our underground fiber lines and They think that the person was looking for copper to steal and oops got glass instead. Our cable customers just didn't understand that... hell, one of them probably did it!

[wherdafux-d-cat.livejournal.com]

My favorite fiber cut story evereverever (http://www.computerworld.com/blogs/node/5027?from=10&comments_per_page=10).

[jecook]

*dies laughing* awesome sauce.

I, uh, initiated a minor outage at work earlier this week. I accidentally dropped a cable cover and it took out the duplex LC connectors that one of our switches use for it's uplink to the rest of the network. Whoopise.

Fortuantely, we had a spare patch cable, nd in any case, the replacement cable is like $30 or so.

[erikarn.livejournal.com]

In my second-last job at a university we had the occasional "service issue". We tried explaining to people that it wasn't anything we could control, but academics can be a special bunch sometimes. "I've got a PhD in *useless field not related to anything IT, not implying any form of understanding about the issues at hand* and I've been here thirty years, you can fix this right now or I'll talk to the VC!", etc.

So in the end we went upstairs to our manager, explained the situation, and got something in writing which basically states that certain problems are out of our control, enumerated some of them (like fibre cuts and trouble with the academic research network), and if staff had issues they must pass it to their department heads and up through management, not directly at us.

Guess how many issues management passed onto us..