[identity profile] phaedra-13.livejournal.com posting in [community profile] techrecovery
The best thing to happen on a Monday. Honest. :)

A supervisor opens a service ticket for one of her subordinates because he is not in the service database. No biggie there.

Ticket states that a certain entry has a Customs duty mismatch. OK. Checked the file...ain't a damn thing wrong with it. Hmm...maybe the supervisor mistyped the file number?

The actual user calls me back and I verify that I am looking at the correct file. So I ask him to please explain what sort of problem he is having with the file. He gets dead silent for over a minute (I'd swear it was close to two full minutes) as he looks at the file again. Then he says, "Uhhhhhh, um can I call you back?"

O_O

I am praying the man accidentally reported the wrong file to his supervisor.
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