[identity profile] lovemonster.livejournal.com posting in [community profile] techrecovery
A friend of mine sent me this picture. Take a nice long look, bc that's over $60K worth of Dell equipment that FedSucks decided to dump in the middle of the street and leave... here's the reply from his on-site co-worker:
    There was another truck that had been blocking the lane so FedSucks seemed [to think it was] ok to dump everything off the back and onto pallets. Yes, that is all $60K of my equipment in the middle of XYZ Street. Right now I’m guarding the loot, waiting for the bobcat driver to take my stuff inside.


Edit: this happened several weeks back

Date: 2007-04-26 03:26 pm (UTC)
From: (Anonymous)
If they got no signature, I'd give dell the run around asking where the equipment is.

Eventually admitting to finding it in the middle of a street. And demanding to get your shipping charges refunded.

Date: 2007-04-26 08:28 pm (UTC)
From: [identity profile] ghostdandp.livejournal.com
Screw that. Demand they pay for another set of $60k equipment.

Date: 2007-04-26 03:28 pm (UTC)
From: [identity profile] bamatone.livejournal.com
I do believe that might be grounds to recoup your shipping fee...

Date: 2007-04-26 03:52 pm (UTC)
From: [identity profile] ladynisa.livejournal.com
Can't speak for FedSucks, but I know if that ever happened at DHL, we'd more than likely refund your money.

Date: 2007-04-26 03:36 pm (UTC)
From: [identity profile] ravenshrinkery.livejournal.com
Agreed with the previous commentors on refunding the shipping charges. That really should be the driver's job for a stunt like that - there's no way they'd transport an order like that without having a declared value since they'd be liable for it if you hadn't caught it and the members of this community happened to stumble across it and raid it for their own private dungeon.

Date: 2007-04-26 03:36 pm (UTC)
From: [identity profile] thebra.livejournal.com
Get your friend to take the equipment and then tell Dell that he didn't get it.

Yeah I know it's evil, but the person watching over the equipment needs to be compensated somehow.

Date: 2007-04-26 04:04 pm (UTC)
From: [identity profile] brothersterno.livejournal.com
yeah, pretty much, if there's no signature, then claim you can't find the equipment and have Fedex come out and find it for you. maybe with a few choice bits missing, and then you can make an insurance claim from Dell/Fedex.

Date: 2007-04-26 04:35 pm (UTC)
From: [identity profile] vortex.livejournal.com
I wish I was just "happening by" on XYZ street that day!...

Date: 2007-04-26 04:56 pm (UTC)
From: [identity profile] blossomingfire.livejournal.com
I'm really surprised that Dell did't send that frieght. If we get that much stuff from them it always comes on a tractor trailer, not Fedex.

I don't see the point in screwing Dell for a stupidass Fedex driver's mistake, but that's just me.

Date: 2007-04-26 05:00 pm (UTC)
From: [identity profile] bassgirl.livejournal.com
Dell will get it back from Fedex. They won't swallow the cost, believe me.

Date: 2007-04-26 05:01 pm (UTC)
From: [identity profile] kizayaen.livejournal.com
Oh, it won't be Dell who gets screwed. Dell will scream like hell at FedEx, and given the size of Dell, FedEx will be scrambling and falling all over themselves to make it all better to keep their business.

Date: 2007-04-26 09:19 pm (UTC)
jecook: (+1)
From: [personal profile] jecook
I used to work for a very large ISP that had stuff arriving in all the time from UPS, Fed-Ex, DHL, and a few other assorted companies. Stuff like Top of the line routing and switching gear from Cisco, Juniper, Fujitsu, etc. Little line cards that cost as much as a fricken house. UPS once delivered two Cisco ESR10000 routers to us. They had dropped them off the truck/dock, and speared one with the forklift to turn it over. Fortuantely, they were still usable, but we hollered to Cisco, who proceeded to scream at UPS, as the chassis alone was about $50k, with some of the cards being a good 128K each

Then there was the time we got a Juniper M40 loaded with a 'standard' build out (~$2 mil) that had been dropped off the truck/dock, and they punched the fork through the shipping crate (sturdy wood!) to get it upright. Juniper had words with the shipping company. Fortunately, all three routers ran OK... (and I heard later via my boss, who talked with our Juniper rep that they had another M40 returned that had been impaled completely on a forklift. the bugger still powered up, even though there was a gaping hole in the backplane...)

Date: 2007-04-27 02:38 am (UTC)
From: [identity profile] dysan27.livejournal.com
(and I heard later via my boss, who talked with our Juniper rep that they had another M40 returned that had been impaled completely on a forklift. the bugger still powered up, even though there was a gaping hole in the backplane...)

now THAT's fault tolerance.

Date: 2007-04-27 06:25 am (UTC)
jecook: (Default)
From: [personal profile] jecook
Well..... sort of. The slots that were damaged would not be used as the connectors were destroyed. I imagine that that screwed up the backplane to the point that the router would not have been able to do any meaningful work, but the fact that it at least powered up was amusing to us. Fortunately, our M40 was just fine, the packing on it protected the router itself.

the ESRs, though? one of the chassis was bent from one of the forks hitting it, and IIRC, we ended up sending it back to Cisco as "Damaged in transit". I imagine they were not happy about that.

Date: 2007-04-26 11:38 pm (UTC)
From: [identity profile] teriwyn.livejournal.com
I used to have this problem with FedEx all the time with personal deliveries at my old apartment complex. We had a "breezeway" setup where 4 apartment doors were facing one another and FedEx would routinely leave stuff outside our door when we were not home... in plain sight of all our neighbors, who changed so frequently that we certainly did not know them well enough to trust that they or their guests would not walk off with our unattended-for-many-hours packages.

Every time this would happen, we would call them up and yell that we did not have a signature release on file, no matter what the previous tennants had, and that they needed to stop leaving our things out in plain sight unattended when we were not home. We had a rental offfice that was more than happy to accept and hold packages for renters and there was no good reason not to leave the packages there. In fact, UPS would routinely deliver packages only to the rental office M-F, which was less annoying, but still bothersome on days that I was home and waiting for something.

Anyway, one day I was sitting at work watching a FedEx tracking page online for some video cards that I had coming from Newegg. This was going on three years ago, but at the time they were upper-end cards. PCI-E was still new and I had two x800xt's on the way at more than $500 each retail for new gaming rigs my boyfriend and I were building. At about 2:30p that afternoon, my oft-refreshed tracking page changed. Instead of saying Out For Delivery, it said Delivered(FD) as I feared. (FD means Front Door.)

I called them from work and I told them that I was at least six hours from being home, and that if I got there and some random person had helped themselves to my $1200 worth of computer equipment just lying around unsecured they could be certain that the shipper would be filing a claim with them to get that money back since there is still no blasted shipping release on file!

I worked in tech support at the time -- I was nice to the person on the phone, since I know she didn't control the retard driver for my area. She told me she would call me back, and when she did, she told me I would have to go pick the item up at the FedEx office myself because the driver went back out and picked up the unsecured package. This made me no happier, since the driver could still have taken it to my rental office for holding instead.

In the end, I contacted Newegg and told them that I would not be able to do business with them any more unless they were to start using a shipping carrier other than FedEx. (At the time, FedEx was the only option for expedited shipping with Newegg as I recall.) I don't remember what came of that conversation, to be honest. I wonder who Newegg ships with these days...

I moved, and don't live in that apartment complex anymore, so I have grudgingly started accepting FedEx as a delivery agent for things I purchase online. I still don't trust them... =/

Date: 2007-05-03 09:16 am (UTC)
From: [identity profile] benatwork.livejournal.com
That explains why they started defaulting to UPS.. They now use UPS and USPS as well as fedex.

It's weird, all the trouble so many people have with fedex. When I was regularly buying stuff from newegg, I'd get it a day in advance, and if I wasn't home, the fedex guy would at least make the effort to hide my package behind the potted plants. (that was amusing, the first time) Heck, he even stuck around to get the signature even after I greeted him at the door in my undershorts. c.c

UPS was the one to look out for, though. I used to work for a wooden collectibles wholesaler, and no matter how well we packaged that stuff, *something* would come back broken. Usually into several pieces.

Date: 2007-04-27 03:17 am (UTC)
curmudgn: (Annoyed Albert)
From: [personal profile] curmudgn
Send me the details on this, please. I know at least one VP and a couple of alliance managers at Dell (in my organization) who would be VERRRRY EEN-ter-ested to find out this went on. And it turns out something went wrong with your shipment because of the so-called "delivery" . . . ve haff vays of making FedEx hurt.

Date: 2007-04-27 06:27 am (UTC)
jecook: (Default)
From: [personal profile] jecook
Dude, you *MUST* post a (sanitized, obviously) after-action report on this. The Moderator Commands it. :)

Date: 2007-04-30 03:46 am (UTC)
From: [identity profile] tryst-inn.livejournal.com
Lemme guess - FexEx Ground?

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