Shipping Gone Awry
Apr. 26th, 2007 09:41 am![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png)
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A friend of mine sent me this picture. Take a nice long look, bc that's over $60K worth of Dell equipment that FedSucks decided to dump in the middle of the street and leave... here's the reply from his on-site co-worker:
Edit: this happened several weeks back
- There was another truck that had been blocking the lane so FedSucks seemed [to think it was] ok to dump everything off the back and onto pallets. Yes, that is all $60K of my equipment in the middle of XYZ Street. Right now I’m guarding the loot, waiting for the bobcat driver to take my stuff inside.
Edit: this happened several weeks back
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Date: 2007-04-26 03:26 pm (UTC)Eventually admitting to finding it in the middle of a street. And demanding to get your shipping charges refunded.
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Date: 2007-04-26 08:28 pm (UTC)no subject
Date: 2007-04-26 03:28 pm (UTC)no subject
Date: 2007-04-26 03:52 pm (UTC)no subject
Date: 2007-04-26 03:36 pm (UTC)no subject
Date: 2007-04-26 03:36 pm (UTC)Yeah I know it's evil, but the person watching over the equipment needs to be compensated somehow.
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Date: 2007-04-26 04:04 pm (UTC)no subject
Date: 2007-04-26 04:35 pm (UTC)no subject
Date: 2007-04-26 04:56 pm (UTC)I don't see the point in screwing Dell for a stupidass Fedex driver's mistake, but that's just me.
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Date: 2007-04-26 05:00 pm (UTC)no subject
Date: 2007-04-26 05:01 pm (UTC)no subject
Date: 2007-04-26 09:19 pm (UTC)Then there was the time we got a Juniper M40 loaded with a 'standard' build out (~$2 mil) that had been dropped off the truck/dock, and they punched the fork through the shipping crate (sturdy wood!) to get it upright. Juniper had words with the shipping company. Fortunately, all three routers ran OK... (and I heard later via my boss, who talked with our Juniper rep that they had another M40 returned that had been impaled completely on a forklift. the bugger still powered up, even though there was a gaping hole in the backplane...)
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Date: 2007-04-27 02:38 am (UTC)now THAT's fault tolerance.
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Date: 2007-04-27 06:25 am (UTC)the ESRs, though? one of the chassis was bent from one of the forks hitting it, and IIRC, we ended up sending it back to Cisco as "Damaged in transit". I imagine they were not happy about that.
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Date: 2007-04-26 11:38 pm (UTC)Every time this would happen, we would call them up and yell that we did not have a signature release on file, no matter what the previous tennants had, and that they needed to stop leaving our things out in plain sight unattended when we were not home. We had a rental offfice that was more than happy to accept and hold packages for renters and there was no good reason not to leave the packages there. In fact, UPS would routinely deliver packages only to the rental office M-F, which was less annoying, but still bothersome on days that I was home and waiting for something.
Anyway, one day I was sitting at work watching a FedEx tracking page online for some video cards that I had coming from Newegg. This was going on three years ago, but at the time they were upper-end cards. PCI-E was still new and I had two x800xt's on the way at more than $500 each retail for new gaming rigs my boyfriend and I were building. At about 2:30p that afternoon, my oft-refreshed tracking page changed. Instead of saying Out For Delivery, it said Delivered(FD) as I feared. (FD means Front Door.)
I called them from work and I told them that I was at least six hours from being home, and that if I got there and some random person had helped themselves to my $1200 worth of computer equipment just lying around unsecured they could be certain that the shipper would be filing a claim with them to get that money back since there is still no blasted shipping release on file!
I worked in tech support at the time -- I was nice to the person on the phone, since I know she didn't control the retard driver for my area. She told me she would call me back, and when she did, she told me I would have to go pick the item up at the FedEx office myself because the driver went back out and picked up the unsecured package. This made me no happier, since the driver could still have taken it to my rental office for holding instead.
In the end, I contacted Newegg and told them that I would not be able to do business with them any more unless they were to start using a shipping carrier other than FedEx. (At the time, FedEx was the only option for expedited shipping with Newegg as I recall.) I don't remember what came of that conversation, to be honest. I wonder who Newegg ships with these days...
I moved, and don't live in that apartment complex anymore, so I have grudgingly started accepting FedEx as a delivery agent for things I purchase online. I still don't trust them... =/
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Date: 2007-05-03 09:16 am (UTC)It's weird, all the trouble so many people have with fedex. When I was regularly buying stuff from newegg, I'd get it a day in advance, and if I wasn't home, the fedex guy would at least make the effort to hide my package behind the potted plants. (that was amusing, the first time) Heck, he even stuck around to get the signature even after I greeted him at the door in my undershorts. c.c
UPS was the one to look out for, though. I used to work for a wooden collectibles wholesaler, and no matter how well we packaged that stuff, *something* would come back broken. Usually into several pieces.
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Date: 2007-04-27 03:17 am (UTC)no subject
Date: 2007-04-27 06:27 am (UTC)no subject
Date: 2007-04-30 03:46 am (UTC)