Shipping Gone Awry

[lovemonster.livejournal.com]

A friend of mine sent me this picture. Take a nice long look, bc that's over $60K worth of Dell equipment that FedSucks decided to dump in the middle of the street and leave... here's the reply from his on-site co-worker:

There was another truck that had been blocking the lane so FedSucks seemed [to think it was] ok to dump everything off the back and onto pallets. Yes, that is all $60K of my equipment in the middle of XYZ Street. Right now I’m guarding the loot, waiting for the bobcat driver to take my stuff inside.

Edit: this happened several weeks back

Comments

[(Anonymous)]

If they got no signature, I'd give dell the run around asking where the equipment is.

Eventually admitting to finding it in the middle of a street. And demanding to get your shipping charges refunded.

[bamatone.livejournal.com]

I do believe that might be grounds to recoup your shipping fee...

[ravenshrinkery.livejournal.com]

Agreed with the previous commentors on refunding the shipping charges. That really should be the driver's job for a stunt like that - there's no way they'd transport an order like that without having a declared value since they'd be liable for it if you hadn't caught it and the members of this community happened to stumble across it and raid it for their own private dungeon.

[thebra.livejournal.com]

Get your friend to take the equipment and then tell Dell that he didn't get it.

Yeah I know it's evil, but the person watching over the equipment needs to be compensated somehow.

[brothersterno.livejournal.com]

yeah, pretty much, if there's no signature, then claim you can't find the equipment and have Fedex come out and find it for you. maybe with a few choice bits missing, and then you can make an insurance claim from Dell/Fedex.

[vortex.livejournal.com]

I wish I was just "happening by" on XYZ street that day!...

[blossomingfire.livejournal.com]

I'm really surprised that Dell did't send that frieght. If we get that much stuff from them it always comes on a tractor trailer, not Fedex.

I don't see the point in screwing Dell for a stupidass Fedex driver's mistake, but that's just me.

[teriwyn.livejournal.com]

I used to have this problem with FedEx all the time with personal deliveries at my old apartment complex. We had a "breezeway" setup where 4 apartment doors were facing one another and FedEx would routinely leave stuff outside our door when we were not home... in plain sight of all our neighbors, who changed so frequently that we certainly did not know them well enough to trust that they or their guests would not walk off with our unattended-for-many-hours packages.

Every time this would happen, we would call them up and yell that we did not have a signature release on file, no matter what the previous tennants had, and that they needed to stop leaving our things out in plain sight unattended when we were not home. We had a rental offfice that was more than happy to accept and hold packages for renters and there was no good reason not to leave the packages there. In fact, UPS would routinely deliver packages only to the rental office M-F, which was less annoying, but still bothersome on days that I was home and waiting for something.

Anyway, one day I was sitting at work watching a FedEx tracking page online for some video cards that I had coming from Newegg. This was going on three years ago, but at the time they were upper-end cards. PCI-E was still new and I had two x800xt's on the way at more than $500 each retail for new gaming rigs my boyfriend and I were building. At about 2:30p that afternoon, my oft-refreshed tracking page changed. Instead of saying Out For Delivery, it said Delivered(FD) as I feared. (FD means Front Door.)

I called them from work and I told them that I was at least six hours from being home, and that if I got there and some random person had helped themselves to my $1200 worth of computer equipment just lying around unsecured they could be certain that the shipper would be filing a claim with them to get that money back since there is still no blasted shipping release on file!

I worked in tech support at the time -- I was nice to the person on the phone, since I know she didn't control the retard driver for my area. She told me she would call me back, and when she did, she told me I would have to go pick the item up at the FedEx office myself because the driver went back out and picked up the unsecured package. This made me no happier, since the driver could still have taken it to my rental office for holding instead.

In the end, I contacted Newegg and told them that I would not be able to do business with them any more unless they were to start using a shipping carrier other than FedEx. (At the time, FedEx was the only option for expedited shipping with Newegg as I recall.) I don't remember what came of that conversation, to be honest. I wonder who Newegg ships with these days...

I moved, and don't live in that apartment complex anymore, so I have grudgingly started accepting FedEx as a delivery agent for things I purchase online. I still don't trust them... =/

[curmudgn]

Send me the details on this, please. I know at least one VP and a couple of alliance managers at Dell (in my organization) who would be VERRRRY EEN-ter-ested to find out this went on. And it turns out something went wrong with your shipment because of the so-called "delivery" . . . ve haff vays of making FedEx hurt.

[tryst-inn.livejournal.com]

Lemme guess - FexEx Ground?