[identity profile] gilmoure.livejournal.com posting in [community profile] techrecovery
Hell Desk Monkey (HDM): never sees the light of day. Has been to no other building on large corporate campus (10,000+ users)

(L)User (L)

L: I need to have a computer set up.

HDM: What is the property number of the computer?

L: I don't know.

HDM: Where is it being installed?

L: I don't know. I think it's down the hall a few doors.

At this point, I thought about asking her what it looked like but then realized I'd get a reply like the guy from Airplane: "It's square and black and has buttons and things on it."

Shirley, you're joking!

Date: 2006-10-25 04:36 pm (UTC)

Date: 2006-10-25 07:50 pm (UTC)
From: [identity profile] network-nerd.livejournal.com
User ticket:

We are having trouble reaching the x. network. For instance:

> ping x.y.z
Pinging x.y.z.1
Request timed out.
Request timed out.
Request timed out.

Me:
Everything x.y.*.* is our network -- you're already on it. Ping used properly could help us diagnose an actual problem, but all it's telling us here is that there's no machine at x.y.z.1. Is there supposed to be?


Date: 2006-10-26 11:29 am (UTC)
From: [identity profile] the-s-guy.livejournal.com
Offer several anatomical options?

Date: 2006-10-26 04:07 am (UTC)
From: [identity profile] jon787.livejournal.com
Okay users are excusable, they might not be techies. The company I work at makes networking equipment. Our Product Assurance department likes to come up with bugs that only exist because they can't keep their network topology straight. They end up with all sorts of interesting arp caching problems on the PCs they test from.

Date: 2006-10-26 01:35 am (UTC)
From: [identity profile] darkblade1.livejournal.com
Reporter: What kind of plane is it?

Johnny: Oh, it's a big pretty white plane with a red stripes, curtains at the windows, wheels, and it just looks like a big Tylenol.

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