The light dawns..
Sep. 26th, 2006 06:44 pm![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
solradia.livejournal.com posting in ![[community profile]](https://www.dreamwidth.org/img/silk/identity/community.png){kind=small}
techrecoveryToday I was sitting in a room full of end users.. and one of them struck up a conversation. I gave them the general 101 on how not to make tech support hate you. When I mentioned calling the right company for the right problem they didn't quite get it... so I explained:
If your car breaks down, do you call the people that make the highway, or do you take it to the mechanic?
I actually saw the lightbulb! They agreed that calling their ISP because their computer speakers don't work is a bad idea.
Not enough to give me hope, but hey, it was nice to see!
If your car breaks down, do you call the people that make the highway, or do you take it to the mechanic?
I actually saw the lightbulb! They agreed that calling their ISP because their computer speakers don't work is a bad idea.
Not enough to give me hope, but hey, it was nice to see!
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no subject
Date: 2006-09-27 02:47 am (UTC)no subject
Date: 2006-09-27 04:35 pm (UTC)A user had trouble with an application that she uses pretty much every day since last year. Yet, for whatever reason, she had to ask me "Where did the picture go?" and "Where is this info?" every 5 seconds (the setup: this is a front-desk, public-right-in-front-of-you type of deal: 1 of the 2 computers, for whatever reason, had to be re-added to the domain. She was using the working computer.)
I compared that situation to telling an auto-mechanic that you don't know how to drive your car.
no subject
Date: 2006-09-27 05:46 pm (UTC)