The light dawns..

[solradia.livejournal.com]

Today I was sitting in a room full of end users.. and one of them struck up a conversation. I gave them the general 101 on how not to make tech support hate you. When I mentioned calling the right company for the right problem they didn't quite get it... so I explained:

If your car breaks down, do you call the people that make the highway, or do you take it to the mechanic?

I actually saw the lightbulb! They agreed that calling their ISP because their computer speakers don't work is a bad idea.

Not enough to give me hope, but hey, it was nice to see!