Stupidity spreads rapidly
Sep. 12th, 2006 10:16 pm![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
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techrecoverySo last night my shift was from 5pm-1:30am. I didn't get to leave till 2am.. yea, no big deal.
However, the reason why I left a half an hour later was because I was on the phone with a sales supervisor from a spencer's store in Hawaii for an hour. Their receipt printer was off line. There are 3 cords/cables connected in the back of the receipt printer. One's a phone cord connecting to the back of the cash drawer and IBM..somehow inbetween. The other is obviously the power cord and third was the USB connecting to the back of the PC. I figured maybe one of cords got unplugged..like the usb or phone line. So I have this person look to see if that was the case. Supposedly the phone line came unplugged. I instructed this person to find this cord and strangely... she can not find it. Twenty minutes later, she realizes that she was looking at the back of the wrong receipt printer....Ugh....She finally looks at the back of the right printer...and everything in the back is plugged in...So I have her look at the other end of the connecting cables to see if maybe something got unplugged from the back of the PC...Another 20 or so minutes go by while her and another supervisor try to find the other connecting ends...Because it's so damn hard to find these cables...
My annoyance is that it took forever to find the other end of the cables... the receipt printer sits RIGHT ON TOP of the cash drawer which sits RIGHT ON TOP of the IBM... so the cables aren't THAT long... why was it sooo hard to find the other end? Why did it take more than one person(two supervisors) to figure out where they were connecting to? It's beyond me...
I've dealt with this store twice as they called about a half an hour before they called again. The cash drawer wouldn't open and she needed to give change to a customer. I ask her if the key is turned side ways from left to right because if it is, then it's locked. She says that they don't have the key in the lock of the drawer. Okay, makes sense. So I tell her that it's probably in the safe. She goes and opens the safe....and here comes stupidity! She asks me... "Would you know where it is?" Would I know where it is in the safe?????
HOW WOULD I KNOW???
That is also beyond me..
This wasn't really a technical post...but stupidity is quite common in all situations..
However, the reason why I left a half an hour later was because I was on the phone with a sales supervisor from a spencer's store in Hawaii for an hour. Their receipt printer was off line. There are 3 cords/cables connected in the back of the receipt printer. One's a phone cord connecting to the back of the cash drawer and IBM..somehow inbetween. The other is obviously the power cord and third was the USB connecting to the back of the PC. I figured maybe one of cords got unplugged..like the usb or phone line. So I have this person look to see if that was the case. Supposedly the phone line came unplugged. I instructed this person to find this cord and strangely... she can not find it. Twenty minutes later, she realizes that she was looking at the back of the wrong receipt printer....Ugh....She finally looks at the back of the right printer...and everything in the back is plugged in...So I have her look at the other end of the connecting cables to see if maybe something got unplugged from the back of the PC...Another 20 or so minutes go by while her and another supervisor try to find the other connecting ends...Because it's so damn hard to find these cables...
My annoyance is that it took forever to find the other end of the cables... the receipt printer sits RIGHT ON TOP of the cash drawer which sits RIGHT ON TOP of the IBM... so the cables aren't THAT long... why was it sooo hard to find the other end? Why did it take more than one person(two supervisors) to figure out where they were connecting to? It's beyond me...
I've dealt with this store twice as they called about a half an hour before they called again. The cash drawer wouldn't open and she needed to give change to a customer. I ask her if the key is turned side ways from left to right because if it is, then it's locked. She says that they don't have the key in the lock of the drawer. Okay, makes sense. So I tell her that it's probably in the safe. She goes and opens the safe....and here comes stupidity! She asks me... "Would you know where it is?" Would I know where it is in the safe?????
HOW WOULD I KNOW???
That is also beyond me..
This wasn't really a technical post...but stupidity is quite common in all situations..
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Date: 2006-09-13 03:11 am (UTC)no subject
Date: 2006-09-13 04:11 am (UTC)Of course, THESE people are IN A STORE!
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Date: 2006-09-13 04:41 am (UTC)I'm learning the "quirks" of the IBM SurePOS systems at my place. So far, they apper to be reasonably reliable, as long as you feed it a touch screen every so often and keep the cooling vents clean. (we have the 500 series, which use a touchscreen which frankly does not handle abuse too well.)