users that really p.... annoy me
Sep. 12th, 2006 04:29 pm![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
goose-entity.livejournal.com posting in ![[community profile]](https://www.dreamwidth.org/img/silk/identity/community.png){kind=small}
techrecovery1. ZOMGYOUMUSTCOMENOWTHESKYISFALLING!!!!oneone!!!eleventy
They needed a USB key installed. Or a floppy formatted. Or their monitor powered on...
2. ZOMGIT'SSOOOOOURGENTCOMENOW!!!!!
And they disappear for the rest of the day. Then complain to your boss that you didn't fix the problem.
3. "I am too stupid to log my issue myself so I will go through my line manager"
.. who has all the technical ability of a kumquat.
4. The ones who complain that you never sorted the problem they never told you about.
Right, my telepathic powers are misfiring.
5. "Jump and dump"
You're walking to the toilet and they bounce you with 1800 hojillion issues. Meanwhile you are jumping up and down on one leg...
6. "Can I just ask you something..."
3 hours later they ask the question... which is usually "should I buy this Dell computer?"
7. "Oh, here comes IT to fsck it up!"
Yeah. My reply was "do you want to have this conversation in front of your line manager?" (The user backed off)
I am sure there are more, but I am losing the will to live having just dealt with 1 and 3 ...
EDITED TO ADD
The users who call you 5 minutes before end of the day to ask you a question / present a problem which will take at least 45 minutes to resolve. Doubly so if they do that on Friday / your last day of shift.
They needed a USB key installed. Or a floppy formatted. Or their monitor powered on...
2. ZOMGIT'SSOOOOOURGENTCOMENOW!!!!!
And they disappear for the rest of the day. Then complain to your boss that you didn't fix the problem.
3. "I am too stupid to log my issue myself so I will go through my line manager"
.. who has all the technical ability of a kumquat.
4. The ones who complain that you never sorted the problem they never told you about.
Right, my telepathic powers are misfiring.
5. "Jump and dump"
You're walking to the toilet and they bounce you with 1800 hojillion issues. Meanwhile you are jumping up and down on one leg...
6. "Can I just ask you something..."
3 hours later they ask the question... which is usually "should I buy this Dell computer?"
7. "Oh, here comes IT to fsck it up!"
Yeah. My reply was "do you want to have this conversation in front of your line manager?" (The user backed off)
I am sure there are more, but I am losing the will to live having just dealt with 1 and 3 ...
EDITED TO ADD
The users who call you 5 minutes before end of the day to ask you a question / present a problem which will take at least 45 minutes to resolve. Doubly so if they do that on Friday / your last day of shift.
![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
no subject
Date: 2006-09-12 11:44 pm (UTC)9. Ticket 123451:
Net Sec: Port YY shut down due to non-policy software installed.
Tech Svcs Mgr: Tech AA, make sure machine is cleaned up, and then forward to Net Sec to re-enable port.
[Ticket is sitting in Tech AA's queue.]
Ticket 123458:
User: I've lost my network connection!
Net Sec: See ticket 123451.
User: Please re-open my port.
Net Sec: Has software been uninstalled?
Help Desk: User promises to uninstall software. Re-open port.
Net Sec: Pending ticket 123451.
[Call Center was cc'd on ticket 123451, but insists on treating 123458 like a whole separate issue.....]
no subject
Date: 2006-09-12 11:49 pm (UTC)Luckilly, these are the ones on the fast track to retirement. Otherwise I'd have to whip out some permanent disability to help speed things along.
no subject
Date: 2006-09-13 12:14 am (UTC)(somehow, on top of everything else, I'm the home HVAC guy)